Desktop Support Engineer

Company Description

Axiom Technologies is an IT solutions provider serving medium and large enterprises as well as clients in education, government, and the public sector. The company delivers end-to-end services spanning hardware, software, cloud solutions, data and server migration, telephony, monitoring, IT procurement, and software licensing. By partnering with leading Tier 1 technology vendors, Axiom Technologies offers robust, scalable solutions tailored to client needs.

Its managed services portfolio includes day-to-day IT support, network administration and security, computer support, managed backup, server configuration, troubleshooting, and related services that help organizations improve productivity.

This is a on-call/ticket-based, on-site Desktop Support Engineer role based in Eau Claire, WI. The Desktop Support Engineer will provide hands-on technical support for desktop computers, laptops, and related peripherals, ensuring minimal downtime and reliable performance for end users. Responsibilities include installing, configuring, and maintaining computer hardware and operating systems, resolving incidents and service requests, and supporting printers and other office devices.

The role involves diagnosing and troubleshooting hardware and software issues, performing routine maintenance, and escalating complex problems when needed. The Desktop Support Engineer will also assist with user onboarding, asset inventory, and adherence to IT policies and security standards.

• Strong hands-on experience supporting desktop computers and laptops, including installation, configuration, and maintenance.
• Proficiency in technical support and troubleshooting, with the ability to diagnose and resolve hardware and software issues efficiently.
• Experience with computer hardware components, upgrades, and replacements, including peripherals and accessories.
• Practical experience providing printer support, including setup, connectivity, and resolving print-related issues.
• Familiarity with Windows operating systems, Microsoft 365 or similar productivity suites, and basic networking concepts (TCP/IP, DHCP, DNS).
• Strong customer service orientation with clear, professional communication skills and the ability to support users with varying technical knowledge.
• Ability to prioritize tasks, document work accurately, and follow established IT processes and service management practices.
• Relevant certification such as CompTIA A+, Microsoft Certified:
  Modern Desktop Administrator, or equivalent experience is desirable.
• Experience in an enterprise or multi-site environment and exposure to ITIL-based service management are advantageous.