Systems Engineer

• Employee Type Exempt FT
• Required Degree 2 Year Degree
• Manage Others No

• Phone

Whether it is our cutting-edge technology solutions, collaborative team environment, or commitment to our communities at WIN Technology, Connections Matter.

What connections matter to you? Here at WIN Technology, we connect the Midwest to the globe, communities to life-enhancing services, and our employees and clients to the things that matter to them most. As the only Midwest IT Services provider backed by a wholly owned fiber network, we are growing fast and continuously invest in innovative new offerings and improved services that will help our clients stay ahead of the curve.

Every day is filled with opportunities to create solutions and provide meaningful business value for our clients across multiple industries including healthcare, finance, manufacturing, and more.

Our culture is fueled by twenty-nine “WIN Ways” that connect us to each other with a set of values and practices that we live each day. We enjoy challenges, solving problems, working hard, and having fun. Because we want everyone to feel connected to our culture and have the opportunity to work remotely, we offer a well-balanced hybrid approach to togetherness.

We encourage our employees to pursue personal and career growth through development programs including leadership training, educational reimbursement, and certifications. While we are highly team oriented, we also recognize and celebrate individual contributions. We embrace a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow. By connecting to our communities through volunteering and outreach, we proudly contribute to a wide variety of organizations including Special Olympics, Girls Who Code, United Way, and Feed My People.

All employees receive 16 hours of volunteer time off each year, allowing them to give back to the organizations and causes that matter to them most.

WIN Technology – Connections Matter.

Systems Engineer I plays a critical role within the IT Services Department, and as such, all ideas, input and constructive recommendations will be highly valued. You will participate as a member of a technical product team. Our team model is designed to optimize flexibility, creativity and productivity.

As a System Engineer I will require a motivated team player who enjoys learning and being part of a forward thinking and client service-oriented culture. You will support engineering projects as part of an implementation team member as well as potentially leading well-defined projects.

Your contributions to the technical operations team will require knowledge sharing and mentoring to maintain IT Services’ standards and strategies. You will support IT environments for multiple clients, both reactively and proactively managing problems to ensure continuous improvement and seamless operations.

• Exemplify WIN’s culture and values
• Provide excellent customer service to all clients (internal and external)
• Be part of a cross-functional service team for IT Services clients delivering managed IT services, projects, and technical support for the products we provide
• Provide ongoing cross-training and mentoring to team members
• Work with vendor support to provide administration and troubleshooting of critical systems and software
• Troubleshoot and communicate highly technical issues
• Lead development of IT Services products and practices

• Use IT Services change management procedures to ensure established standards are followed and minimize disruption to customer environments
• Use ticketing system and processes to promptly respond to customer requests, log activity, and track progress
• Create and maintain documentation for all infrastructure, systems, and clients supported
• Develop standards to improve the products offered to customers
• Maintain and support customer environments in a way that is consistent and supportable by the IT Services team
• Provide technical expertise to assist in scoping projects and ensure they are meeting established standard
• Proactively monitor customer infrastructure for potential…