Desktop Support-IV | WI Residents | W2 , consider USC-GC-H

Job Overview

Note:
Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc

• Support, test, maintain, and install workstation hardware, software, operating systems, application certification, and software distribution/update methods.
• Collaborate with a team of 10 technicians and 1 project manager; assist on tier 2/3 desktop support incidents and requests.
• Assist with projects to implement new hardware and/or software working with business partners.
• Support an organization of 10,000+ endpoints and users across the state of Wisconsin.
• Participate in tier 3 desktop support; balance workload of incident/service requests and project work.
• Work independently and as part of a team of 8 technicians.

• Tier 3 support and maintenance of workstation software and hardware.
• Support and maintenance of operating systems for user workstations.
• Peripheral device support (printers, scanner, etc.) and maintenance.
• Incident and service request management.
• Technical assistance on projects assigned by Desktop Support Supervisor.

• Top Required Skills & Years of
  
  Experience:
  
  
  • Tier 3 support and maintenance of workstation software and hardware (5+ years).
  • Operating system support (5+ years).
  • Peripheral device support (2-5 years).
  • Incident and service request management (5+ years).
  • Project assistance (2-5 years).
  • Strong written and oral customer support correspondence (5+ years).
• Nice to Have
  
  Skills:
  • Packaging software applications for mass deployment (SCCM, Ivanti).
  • Patch management.
  • Imaging experience using management tools.
  • Learning management system support.
  • Microsoft Group Policy Object experience.

• Two-round interview process;
  Microsoft Teams video and potential on‑site or virtual second round.

• 06/30/27 with possibility of extension.

• Candidate must be a CURRENT WI resident. No relocation allowed. Role is mostly remote within Wisconsin but may require monthly visits to central office.

Yes – occasional travel to assist on project work in prisons or other offices for implementations. Option to use company vehicle or be reimbursed. Required in‑person/onsite meeting in Madison once a month.

Will this position have access to FTI (Federal Tax Information)?

No.