IT Support Specialist

Our client, a leading higher education institution, is seeking a dedicated IT Support Specialist to join their dynamic team. As an IT Support Specialist, you will be part of the IT department supporting student-facing systems and technical support services. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully within the organization.

• Provide Tier 2 technical support for student-facing systems, resolving escalated issues efficiently
• Troubleshoot complex problems related to account access, application errors, and system functionality
• Manage and respond to escalated tickets and email inquiries promptly
• Collaborate with technical teams to document issues, validate fixes, and support software releases
• Monitor service level agreements (SLAs), review support trends, and contribute to support center improvements

• 2–4+ years of help desk or application support experience in a higher education or similar environment
• Strong troubleshooting and root cause analysis skills
• Experience with ticketing systems and escalation management
• Clear communication skills and the ability to work cross-functionally
• Bilingual skills (e.g., Spanish/English) are a major bonus

• Opportunity to work remotely within a supportive educational environment
• Engage in meaningful work supporting student success and technology systems
• Collaborate with a dedicated and professional team
• Potential for contract extension based on performance and budget
• Gain valuable experience in higher education IT support

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay