Application Analyst Associate | Scheduling, Eligibility & Registration; SER

Position: Application Analyst Associate | Scheduling, Eligibility & Registration (SER)
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Scheduled Weekly

Hours:

40

At Emplify Health, our technology teams play a critical role in helping patients access the care they need. We are seeking an Application Analyst Associate – SER (Scheduling, Eligibility & Registration) to support Epic patient access applications and workflows. In this role, you will collaborate with clinical, operational, and technical teams to maintain and optimize scheduling, registration, eligibility, and patient access solutions that enhance both the patient and caregiver experience.

This is an excellent opportunity for someone looking to build or expand their Epic application expertise while contributing to meaningful work that impacts patients across our organization.

Responsibilities:

Support Epic patient access applications, including Scheduling, Eligibility, Registration, and related workflows.

Troubleshoots and resolves basic application issues and provides end user support.

Collaborate with IT, and clinical teams to ensure optimal system performance and workflow efficiency.

Monitors applications for issues in connection with maintenance, upgrades and implementations.

Monitor performance and assist with auditing processes to ensure data integrity

Participate in projects related to system enhancements, integrations, and new implementations

What's Available:

Fulltime, 80 hours biweekly (1.0 FTE)
Monday-Friday core business hours

Remote work options for residents in WI, MN, or IA only, with occasional need to work onsite for support initiatives in either La Crosse, WI or Green Bay, WI.Immigration sponsorship (e.g., H-1B) is not available for this position.

Starting salary of $65,000/ year and up based on your relevant work experience

An Ideal Candidate Will Have:

Education:

Bachelor's degree or a related field or equivalent years of experience and education

Experience:

Experience supporting healthcare applications, patient access workflows, or Epic applications preferred.

Experience with Epic applications such as Cadence, Prelude, Grand Central (ADT), Referrals, or Real-Time Eligibility (RTE) is preferred.

Familiarity with identity and access management platforms, including Okta , is a plus.

Epic certification or willingness to obtain certification as required.

Strong analytical and problem solving experience

Ability to analyze issues, identify solutions, and communicate technical concepts clearly

In addition to the rewarding work, you'll receive:

A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated

Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member

Substantial retirement contribution including a 401k match & annual discretionary base contribution

Work-Life Balance:
Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need Professional Development:
Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center Additional Employee Discounts and Perks Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

If you are looking to be a part of a stable and growing mission-driven organization,…