Customer Service​/Operations - Manufacturing Industry

About the Role

Customer Service / Operations
- Manufacturing Industry. This role is a great entry point into the organization for someone who enjoys problem solving, customer interaction, and working in a fast-paced business environment. You will play a key role supporting customers from order entry through post-shipment and invoicing, ensuring a smooth and positive experience every step of the way.

• Serve as a primary point of contact for customer and distributor accounts (B2B).
• Support order entry, order tracking, and fulfillment coordination.
• Troubleshoot and resolve billing and invoicing issues.
• Communicate with customers primarily via email and occasional phone calls.
• Collaborate with internal teams across sales, operations, and finance.
• Track and manage data using tools like SAP, Salesforce, and Excel.
• Support postsale processes, including returns, shipment issues, and discrepancies.

• Strong customer service mindset and communication skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Experience (or interest) in business, supply chain, finance, or invoicing.
• Ability to prioritize and manage multiple tasks simultaneously.
• Reliable, detail-oriented, and eager to learn.
• High school diploma required.
• Experience with SAP or Salesforce (Preferred).
• Experience in order management, billing, or operations support.
• Associate's degree in business, supply chain, or related field.

• Hybrid schedule (3 days onsite, flexibility available).
• Strong growth opportunity: many team members move into Supply Chain, Finance, Logistics, Internal leadership roles.
• Supportive team environment (~20 team members).
• Ideal entry point for building a long-term career with a growing organization.

Contract position based out of Kohler, WI.

Pay range: $21.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan
  - Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Hybrid position in Kohler, WI.

This position is anticipated to close on Jun 30, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• San Francisco Fair Chance Ordinance:
  For all positions located in the city and county of San Francisco, qualified applicants with arrest and conviction records will be considered.
• Massachusetts Lie Detector:
  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
• Use of Artificial Intelligence (AI): AI may be used in parts of the hiring process. Final decisions are made by the hiring team.