Parts & Service Manager

Parts & Service Manager

Eau Claire Truck & Trailer Repair — Eau Claire, WI

Eau Claire Truck & Trailer Repair is seeking an experienced, motivated, and customer-focused Parts & Service Manager to lead the day-to-day operations of our parts and service departments.

This position is responsible for overseeing the complete service process; from customer intake and estimating through parts sourcing, technician workflow, repair completion, invoicing, and customer follow-up. The Parts & Service Manager will play a key role in driving department profitability, maintaining a high level of customer satisfaction, supporting technicians, and ensuring repairs are completed efficiently and professionally.

The ideal candidate is a strong leader with experience in commercial truck and trailer repair, fleet service, automotive/heavy-duty parts, or a related industry
. This person should be comfortable working in a fast-paced shop environment, communicating with customers and technicians, managing priorities, and making sound business decisions.

• Oversee daily operations of the truck and trailer service department.
• Manage the flow of repair orders from initial customer contact through completion.
• Schedule and prioritize service work to maximize technician productivity and shop capacity.
• Monitor repair progress and communicate updates, delays, and additional repair needs to customers.
• Review estimates and repair orders for accuracy, completeness, and profitability.
• Approve and communicate additional work with customers before repairs are performed.
• Ensure repairs are completed safely, efficiently, and to company quality standards.
• Help resolve customer concerns and service issues professionally and promptly.
• Develop and maintain strong relationships with commercial customers, fleets, and repeat accounts.

• Oversee parts identification, sourcing, ordering, receiving, and distribution to technicians.
• Work with vendors and suppliers to obtain competitive pricing and timely delivery.
• Ensure the correct parts are available when needed to minimize technician downtime.
• Monitor parts margins, purchasing practices, returns, warranties, and inventory levels.
• Develop strong vendor relationships and negotiate pricing when appropriate.
• Maintain accurate parts and service records.

• Previous management or supervisory experience in a truck, trailer, automotive, heavy-duty equipment, fleet, or related repair environment preferred.
• Strong knowledge of heavy-duty truck and trailer parts and repair processes.
• Experience with service writing, estimating, parts procurement, or repair order management.
• Strong understanding of labor rates, parts pricing, margins, and repair profitability.
• Excellent customer service and communication skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Ability to lead and motivate a team in a fast-paced shop environment.
• Strong computer skills and ability to learn and utilize shop management software.
• Ability to read and understand repair estimates, parts information, and technical documentation.
• Valid driver's license and acceptable driving record.
• Ability to work effectively in a hands-on repair shop environment.

• Experience working with commercial trucking companies or fleet customers.
• Experience managing both parts and service operations
  .
• Familiarity with heavy-duty truck and trailer systems.
• Experience with preventative maintenance programs and fleet service.
• Existing relationships with parts suppliers and commercial fleet customers.

Eau Claire Truck & Trailer Repair offers a competitive compensation and benefits package based on experience and qualifications.

Compensation: Competitive salary/bonus structure based on experience and performance.

Benefits may include:

• Health, dental, and vision insurance
• Retirement plan/401(k)
• Paid time off
• Paid holidays
• Employee discounts

About Midwest Star Group & Jerry’s Towing

Midwest Star Group is a Wisconsin-based family of businesses serving the towing, transportation, automotive, truck and trailer, equipment, and service industries.…