DSW Store Lead Part-Time

DSW Store Lead Part-Time

Designer Brands is seeking a dedicated Store Lead to join our DSW community. The role is part‑time and offers an opportunity to support our in‑store experience while engaging with shoppers during nights, weekends, and holidays.

Our value of We Belong drives us to include diverse voices at every decision. As a Store Lead, you will embody this culture by ensuring a welcoming environment, modeling customer experience behaviors, and partnering with the Store Manager and Co‑Manager to meet performance goals.

• Maintain the in‑store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI). Respond to customer and associate requests or feedback with a high sense of urgency.
• Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasks related to daily open/close, including store cleaning, recovery, and maintenance standards.
• Review daily communication; plan and assign tasks throughout the day and follow through with required actions.
• Meet metric‑based goals by reviewing, understanding, and clearly communicating daily progress. Communicate business trends to leadership.
• Complete processes as requested related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the store leadership team to understand and follow all policy and procedures.
• Participate in inventory related activities including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Assist management with omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Communicate supply needs to ensure successful operations in all areas of the business.
• Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
• Address associate and customer concerns quickly, taking partners when needed.
• Support team in managing payroll and associate timekeeping activities.
• Provide feedback to the Store Manager on associate performance and communicate associate relations issues to Store Manager for follow up.
• Recognize associates through our company recognition tools.
• Support team by training and coaching associates.
• Perform all other associate duties within store.
• Perform other duties as assigned by the Store Manager or other leaders.

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

• Minimum 2 years’ workforce experience.
• Minimum high school graduate or equivalent.

Reports to
:
Store Manager and/or Co‑Manager.

Entry level

Part‑time

Sales and Business Development – Retail