Retail Manager-Customer Experience Part Time. Nights and Weekends

Responsibilities

• Deliver a customer centric shopping experience by managing and delivering effective front‑end operations and expectations.
• Lead the omnichannel processes, including online and in‑store sales.
• Maintain store recovery standards to deliver Brand Promises and friendly customer service.
• Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
• Ensure execution of company policies and standards; hold the team accountable for store conditions and results.
• Plan and lead the execution of class and in‑store events in accordance with Company programs.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
• Assist with onboarding of new team members.
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results.
• Participate in the performance management process and support talent development of your team.
• Serve as Manager on Duty (MOD) when required.
• Interact with others in an accepting and respectful manner, remain positive, promote the organization’s vision and values, and serve as a role model.
• Acknowledge customers, help locate products, and provide solutions.
• Participate in truck unloading and stocking processes, ensuring standards are followed and completed within budget.
• Cross‑train in custom framing selling and production (when applicable).
• Lead the delivery of high‑quality custom framing solutions on time, planning and managing the workload in partnership with the Store Manager (in select stores without a Framing Manager).

• Preferred:
  Retail management experience.
• Knowledge, skills, and abilities to manage store operations and lead a team.
• Experience with omnichannel processes, shrink and safety programs, inventory management, and event execution.

• Remain standing for long periods.
• Move throughout the store, bend, lift, carry, reach, and stretch frequently.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Work in a public retail store setting, including climate‑controlled and non‑controlled areas, and outdoor areas for retrieving shopping carts or unloading trucks.
• Work hours may include nights, weekends, and early mornings.
• Frame shop may involve glass cutter and heat press.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to perform essential functions, please contact Customer Care at 1‑800‑642‑4235.