Produce Evening Supervisor

Location

3007 Mall Drive, Eau Claire, WI 54701

Festival Foods is a Wisconsin grocer that operates more than 40 full‑service supermarkets. We are committed to giving back to the communities we serve and to providing guests with exceptional service and value.

Produce Evening Supervisor

Reports to:

Produce Department Manager

As a leader passionate about fresh produce and guest service, you will support the Produce Department Manager in overseeing night operations, ensuring high standards of care for our fruits and vegetables, guiding associates, and maintaining a great shopping experience.

• Assisting Leadership: Support the Produce Department Manager and all Produce associates to ensure a consistent shopping experience, adherence to company policies, and attainment of department goals.
• Reinforcing Culture: Promote Festival culture, customer service, and performance expectations to all Produce associates.
• Training Support: Assist with training new Produce associates and providing re‑training as necessary.
• Guidance and Support: Answer questions and offer guidance to all Produce department associates.
• Quality Assurance: Observe sales floor and back stock conditions, taking action to correct any areas of opportunity.
• Inventory Management: Maintain appropriate stock levels and ensure accurate pricing on products sold.
• Collaboration: Communicate and collaborate effectively with the Store Director, Produce Manager/Assistant Manager, other Department Managers, and Produce associates to uphold standards and exceed guest expectations.
• Customer Service Excellence: Assist guests in finding items, taking orders, and handling special requests; answer the telephone using proper phone etiquette and resolve guest concerns.
• Leading by Example: Assist all department associates with daily responsibilities while leading by example and contributing to overall cleanliness of the department.
• Food Safety Compliance: Maintain food safety logs and ensure all quality standards are met, including quantity expectations at 100% by 10 am and 5 pm.
• Other Duties: Complete additional duties as assigned and maintain regular, timely attendance in compliance with the work schedule.

• Interpersonal
  
  Skills:
  
  Ability to deal tactfully and effectively with customers and all personnel.
• Communication
  
  Skills:
  
  Strong oral and written communication skills, able to handle a diverse crew in a highly stressful environment.
• Safety Awareness: Complete understanding of all safety requirements and company safety policies, and ability to apply safety training to recognize and react to hazards.
• Industry Knowledge: Knowledge of the retail food business, understanding of perishable department operations, merchandising skills, and ability to make timely decisions.

• Standing for extended periods of time.
• Lifting up to 50 pounds on an occasional basis.
• Occasional exposure to extreme temperatures.

The Produce Evening Supervisor may be part‑time or full‑time.

• Associate Discount: 15% off grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly; part‑time associates receive a $1 premium per hour on Sundays and select holidays; full‑time associates receive time and a half on those days.
• Two‑Week Advanced Scheduling: Schedules are provided two weeks in advance.
• Vision & Dental Insurance: Eligible for vision insurance and two dental coverage options.
• Support Services: Includes 3 weeks of paid parental leave, a fitness reimbursement program, Employee Assistance Program (EAP), and coaching services for various personal needs.
• 401(k) Plan: Offers a 401(k) plan with a company match to help employees save for retirement.
• EEO Statement: We are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a skilled, experienced, and service‑oriented team. Inclusion of teammates from all backgrounds strengthens our ability to serve guests and communities.