Merchandising Lead

Position Summary

Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services.

Assists management with the supervision of associates in the assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines and ensuring compliance with company policies and procedures.

Supports the Open Door Policy by participating in recruiting, hiring, scheduling, promoting coaching, and evaluating associates.

Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility, organizes and maintains the sales floor by utilizing equipment, merchandising and completing paperwork logs and other required documentation according to company policies and procedures.

Maintains safety of the facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling, and disposing of hazardous materials following company safety standard guidelines and correcting and reporting unsafe situations to management.

Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns, zoning the area, stocking, arranging, and organizing merchandise, setting up cleaning and organizing product displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high‑shrink merchandise.

Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures.

Oversees the picking and staging of club pick‑up orders throughout the day and ensures products are selected and staged according to company policy and procedures.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, and using the Open Door Policy to assist management in correcting ethical and compliance issues and problems.

Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback and support to ensure timelines and work quality are achieved, and modeling and helping others adapt to change or new challenges.

Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence, and strengthens the team by helping develop and mentor others, recognizing others’ contributions and accomplishments.

Act with integrity by maintaining and promoting the highest standards of ethics, compliance, and integrity, modeling Walmart values to support and foster our culture, holding oneself and others accountable, and supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Serve our customers and members by delivering results while putting the customer first, making decisions based on reliable information, balancing short‑ and long‑term priorities, and considering how one’s work impacts the team’s ability to deliver on…