Tire and Battery Service Advisor

Position Summary

This role is a Tire and Battery Center (TBC) Associate responsible for maintaining safety, organization, customer service, and sales excellence in the TBC area at Sam’s Club.

• Maintain facility and sales floor safety and standards by adhering to all safety policies, conducting regular safety sweeps, and promptly reporting unsafe situations.
• Ensure the TBC sales floor is organized, stocked, zoned, and merchandised according to company policies, handling claims, returns, shrink, and damages.
• Present and maintain merchandise presentation by stocking, setting up, cleaning, and organizing product displays; remove damaged goods, sign and price merchandise, and secure fragile and high‑shrink items.
• Monitor tire and battery orders daily, assist members with installation appointments, communicate lead time changes and cancellations, and suggest alternatives; assist with tire maintenance and repair services.
• Provide expert member service by greeting members, identifying needs, and recommending the safest and most suitable tire and battery products, explaining warranties, and ensuring the best service and value.
• Drive sales and service excellence by communicating product and service value and collaborating with associates to promote TBC offerings.
• Triage and prioritize service workflow in TBC service bays using Sam’s Garage; understand service time requirements and prioritize appointments to maximize efficiency.
• Demonstrate knowledge of safety, compliance, industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, POS, phone, and in‑person selling techniques.
• Leverage technology to enhance operations and engagement with digital tools and handheld devices for sales planning, real‑time decisions, product information, and team member adoption of new tools.
• Serve as a brand advocate, model high‑quality service, develop and influence team members, and assist in training when roadblocks arise.
• Operate TBC equipment safely, receive, store, and dispose of merchandise and supplies, complete and maintain documents, process member purchases, and handle returns, refunds, and exchanges with appropriate procedures.
• Comply with company policies, procedures, and standards of ethics and integrity, including the Open Door Policy, and apply them in all business processes.
• Complete work assignments and priorities by using data and resources, collaborating with managers, co‑workers, customers, and partners, communicating progress, recommending improvement opportunities, and adapting to change.

• Respect the Individual: embrace differences and create a culture of belonging that helps all associates thrive.
• Act with Integrity: maintain the highest standards of integrity, ethics, and compliance, and support Walmart’s regenerative goals.
• Serve Our Customers and Members: put the customer first, make decisions based on reliable information, and balance short‑ and long‑term priorities.
• Strive for Excellence: display curiosity and a desire to learn, take calculated risks, and drive continuous improvements.

• Valid state‑issued driver’s license.
• 18 years of age or older.

• Auto service industry experience.
• Retail experience.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits include short‑term and long‑term disability, company discounts, military leave pay, and adoption and surrogacy expense reimbursement.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates. Programs range from high school completion to bachelor’s degrees and short‑form certificates; tuition, books, and fees are paid by Walmart.

$19.00 - $27.00 per hour* (actual rate will equal or exceed the required minimum wage applicable to the job location). Additional compensation may include premiums ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job.

4001 GATEWAY DR, EAU CLAIRE, WI 54701‑8134, United States of America