Fraud Prevention Representative

Why work for Menards?

• Profit Sharing & 401k, paid vacations and holidays
• Highly collaborative work environment
• On-Campus coffee shop/Cafeteria with Live music!
• Team member discount

The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on  or through our online or integrated systems.

• Performs fraud review for any orders that are designated for review within our systems.
• Review of flagged accounts using resources to mitigate risks.
• Ability to determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded, stopped from shipment or transit.
• Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping.
• Mark any fraudulent orders in our systems for further review/reject upon identifying the fraudulent orders along with associated order metrics to prevent associates.
• Work with Menards Security Team, Merchandising, and Operations teams and stores to coordinate our efforts to prevent fraud online and in Menard stores.
• Report on fraud trends on a weekly basis to the E-Commerce Fraud Prevention Team Lead.
• Maintain a zero false-positive on mitigation and low chargeback balance stemming from reviewed orders.
• Utilize Menards provided programs, third party software and external websites.
• Need to be able to work independently to resolve minor issues and know when to elevate to involve E-Fraud Prevention Team Lead and/or E-Commerce General Manager.
• Respond to fraud related issues including emails and telephone calls.
• Ability to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions.
• Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead.