Roofing Service Account Manager

The Jamar Company is a solution-focused specialty services provider with a strong regional presence and national reach. We deliver dependable, industry-leading results through innovation, safety, and field leadership. Our diverse and passionate team thrives on collaboration, values relationships, and is committed to making a positive impact. We’re driven by growth, excellence, and the belief that the best ideas come from diverse perspectives.

We’re looking for someone who understands commercial roofing, has the drive to grow business, and creates trusted connections everywhere they go.

Maybe your background includes managing service teams, representing a manufacturer, inspecting roofs, or working on them yourself. Perfect. This position turns that practical know‑how into a career centered on people, performance, and long‑term growth. You’ll build lasting relationships, tackle meaningful projects, and help shape the company’s success in a growing market.

To successfully perform this role, an individual must be able to carry out each essential duty satisfactorily. The requirements outlined below represent the knowledge, skills, and abilities necessary for the position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

• Partner with colleagues across Jamar and our affiliated companies to develop, nurture, and grow long‑term client relationships.
• Serve as the primary contact for commercial and industrial roofing clients, meeting regularly to understand facility and roof system needs.
• Partner with clients on long‑term roofing maintenance plans and scheduled service work.
• Conduct thorough roof inspections and prepare detailed reports with recommendations designed to support long‑term roof performance.
• Estimate, propose, and secure service, repair, and preventative‑maintenance contracts.
• Oversee preventive maintenance programs, service agreements, inspections, and repair requests throughout their full lifecycle.
• Implement retention efforts to protect and expand the client base.
• Take ownership of identifying and resolving customers’ roofing concerns.
• Coordinate and collaborate with internal field and management teams to ensure timely, accurate service delivery.
• Identify manpower needs and assist in sourcing the union labor required to complete the current workload.
• Monitor account performance and identify improvement opportunities.
• Review roofing market trends and competitor activity to guide account decisions.
• Stay current on roofing technologies, materials, codes, and industry practices.
• Leverage Jamar’s digital platforms to manage client relationships and document communications.
• Complete additional tasks as needed to support department success.

• Three years or more of experience in the roofing field industry, ideally in commercial or industrial settings, with extensive knowledge of EPDM, TPO, PVC, BUR, and coatings.
• Two years or more of experience in project management or estimating commercial roofs is required.
• Must demonstrate strong experience in customer engagement, including understanding client needs, maintaining relationships, and providing well‑informed solutions.
• Skilled at identifying client needs and translating them into clear, actionable, and results‑driven solutions.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) along with other essential business software.

• This role will support the Eau Claire, WI territory and surrounding areas at our company, Bartingale Mechanical, in Eau Claire, WI.
• Must possess and maintain a valid state driver’s license and remain in good standing in accordance with company driving policy.
• This role includes regular local and regional site visits, giving you a blend of field time and client interaction that keeps each day varied and engaging.
• All offers of employment are contingent upon the successful completion of all required pre‑employment screenings in accordance with Company policy.
• This position is eligible for profit sharing and discretionary bonus based on company performance in addition to other benefits that support the total well‑being of you and…