Account Manager - MDU Sales

Account Manager - MDU Sales

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

The Account Manager - MDU Sales role will lead a national portfolio of Multi-Dwelling Unit (MDU) accounts while driving the company's market position and revenue growth. This is a strategic Business-to-Business sales role focused on developing and strengthening relationships with existing customers, expanding product and service penetration, and renewing agreements with customers who own, operate, manage, or develop MDU properties, including apartments, condominiums, HOAs, and other multi-family developments.

The successful candidate will manage an established customer base while identifying opportunities to increase MDU product penetration, sell new services, negotiate contracts, and renew bulk service agreements. Customers may include developers, builders, property owners, property management firms, and other organizations that directly influence or control MDU properties.

• Manage and grow a national portfolio of MDU accounts, building trusted, long-term relationships with key customer stakeholders.
• Achieve sales, revenue, upsell, and renewal targets through strategic account management and consultative selling.
• Identify opportunities to increase product and service penetration across existing properties and developments.
• Lead contract negotiations and renewals for bulk agreements, exclusive marketing agreements, and Always On Broadband solutions.
• Develop and execute account strategies designed to maximize property penetration, customer retention, and revenue growth.
• Proactively identify and sell new products and services that address customer needs and business objectives.
• Serve as the primary point of contact for customers, setting clear expectations around needs, timelines, deliverables, and next steps throughout the sales process.
• Develop a thorough understanding of TDS products, services, and network delivery options to effectively position solutions for MDU customers.
• Maintain current knowledge of processes, procedures, systems, and business practices that impact the MDU customer experience.
• Analyze property-level penetration rates and develop strategies to improve adoption and overall account performance.
• Take ownership of property and project issues, coordinating with cross-functional internal teams to drive timely and effective resolution.
• Collaborate with internal stakeholders across sales, operations, engineering, service delivery, marketing, and other functions to ensure customer commitments are met.
• Monitor market trends, customer needs, competitive activity, and opportunities to strengthen TDS's position within the MDU market.
• Maintain accurate customer, opportunity, contract, and sales information within applicable systems.

Location & Shift: This position will work a hybrid schedule, 3 days per week, in either the Eau Claire, WI or Green Bay, WI office.

Required Qualifications

• Bachelor's Degree or higher OR 4+ years professional work experience.
• 2+ years of inside or outside sales experience, preferably selling data, voice and/or video solutions in an MDU environment.
• 2+ years of experience in effective proposal and contract negotiations.
• Must have and maintain a valid driver's license, insurance, and have access to reliable transportation.

Other Qualifications

• Ability to travel up to 20% of the time annually.
• Ability to work effectively with customers at "C-Level" and other levels of management.
• Track record of success in MDU.
• Ability to build and maintain strong working relationships across multiple businesses units and customers to drive successful outcomes focusing on the team.
• Strong oral and written communication skills.
• Excellent analytical skills.
• Extensive computer application experience including Teams, Microsoft Office, Docu Sign, Salesforce or similar CRM.
• Well organized, good time management skills, ability to…