Electro‑Mechanical Field Technician, Industrial Systems

Role at a glance

Blend hands-on service with customer-facing communication to keep LPI equipment running and customers supported.

Own the cycle: inquiry → diagnosis → quote → scheduling → on-site service → reporting → follow-up.

Travel nationally up to 60%, operating effectively from the field and hotels.

Core responsibilities

Primary point of contact for parts, service, and inspection requests (phone/email).Diagnose issues; produce accurate parts and service quotes within ERP/CRM.Troubleshoot electrical systems; coordinate with Engineering for PLC/control challenges.

Use a multi-meter confidently for on-site electrical diagnostics.

Plan logistics: flights, rental cars, hotels; manage expense reporting.

Perform service, installations, and warranty repairs on LPI equipment.

Submit quotes, orders, and field service reports promptly after each job.

Maintain responsiveness while traveling—email, quoting, and reporting from remote locations.

Work cross-functionally with Engineering, Production, Purchasing, and Sales to ensure parts availability and readiness.

Relay product and customer feedback to Sales and Engineering to drive improvements.

Nurture customer relationships; schedule annual inspections and identify service opportunities.

Follow company procedures and safety/quality standards; perform other duties as assigned.

Reports: N/AQualifications

Mechanical aptitude; eager to learn new technologies.

Strong communicator who builds trust with customers.

Blueprint/schematic literacy; collaborates well with engineers.

Electrical troubleshooting expertise, including PLCs/controls and multimeter usage.

Comfortable with hand tools and specialized service equipment.

Skilled at managing multiple projects and long-range schedules.

National travel readiness, occasionally on short notice; valid driver’s license.

Education & experience

Technical diploma in Electro-Mechanical, Industrial Mechanics, or related area preferred.

High school diploma or GED required, plus a minimum of 3 months of relevant experience/training.

Strong preference for experience with electrical, pneumatic, and hydraulic systems.

Equivalent education/experience combinations considered.

Physical demands

Frequent standing, walking, bending, kneeling, and reaching.

Lift/move up to 40 lbs on a regular basis.

Manual dexterity and visual acuity for inspection/repair tasks.

Periodic extended sitting or standing for office activities.

Work environment

Field exposure to moving machinery, high noise, temperature variation, fumes/airborne particles, and electrical hazards.

Office work in a standard environment using computer and phone.

Technical proficiencies

Customer ServicePLC Troubleshooting Skills Pneumatics Experience Preventive Maintenance & Inspection Electrical Troubleshooting Pneumatics Troubleshooting Field Service Readiness Hydraulic Systems & Components Equipment Repair & Maintenance Blueprint Reading Technical Support Warranty Administration Service Documentation & Reporting
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