Service Technician II

Job Summary

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure complete satisfaction while promoting products and services.

• Perform residential and light commercial service and maintenance calls under minimal supervision.
• Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
• Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment, plus accessories.
• Inspect equipment and conduct diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
• Complete routine maintenance and equipment cleaning as required.
• Deliver and remove parts and equipment needed to complete service work.
• Record all required information on a hand‑held device, complete all forms and paperwork neatly, timely, and accurately.
• Collect payment from customers.
• Communicate with dispatch while on duty to provide accurate status reports of activities and availability.
• Promote products and services to customers and report replacement product sales leads to the Sales and Service Coordinator.
• Ensure company property, vehicles, and tools are used, maintained, and properly accounted for.
• Represent the company professionally, honestly, and ethically in all business matters and activities.
• Follow standard procedures, ensure that the company vehicle is properly stocked, return defective warranty parts, and order/replenish vehicle stock as needed.
• Perform similar or other duties as needed or assigned.
• Maintain a regular, reliable attendance record.

• High school diploma or GED with additional training and at least 5 years’ experience in HVAC, plus technical training certification.
• Valid licensing or certification required by federal, state, provincial, or local regulations for the geographic work area.
• EPA and safety certifications required.
• Skilled at servicing heating, air conditioning, ventilation, and related accessories.
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems on HVAC equipment.
• Proficient at starting up, balancing airflow, and aligning belts and pulleys on all systems with little to no supervision.
• Proficient at installing basic duct fittings.
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, and humidifiers.
• Effective communication skills to resolve customer issues, complaints, or concerns.
• Effective and efficient time‑management and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Available to work flexible hours and on‑call shifts as needed.
• Physical ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces.
• Ability to lift up to 75 pounds, and items weighing up to 50 pounds.
• Good visual acuity for close, distance, and peripheral vision.

• Top pay with incentive and bonus opportunities for top performers.
• Generous PTO: 24 paid days off within first year, 29 paid days after second year, plus vacation, personal holidays, and national holidays.
• Company‑sponsored medical, dental, and vision insurance.
• Company‑provided smartphone, tablet, uniform plan, and tool replacement program.
• Internal Training Academy to improve professional skills.
• Best‑in‑class 401(k) retirement savings plan with company matching contributions.
• Company‑paid employee life insurance with options for you and your family.
• Short‑term…