Program Support Specialist

Overview

The 180 Program Support Specialist coordinates and provisions clinical and case management services to program participants. This position acts as a liaison between program participants and their families, contract agencies, service providers, juvenile justice system representatives, school staff, and community organizations. This position will coordinate Aftercare services for program participants.

• Manages and interacts with juveniles, individually or in groups, to provide a positive rehabilitative influence; demonstrates leadership by being a positive role model for youth and treating all persons with dignity and respect.
• Complies with Wisconsin State Statutes, Administrative Codes, regulations, guidelines, and standards to develop and modify appropriate policies, procedures, and programs; facilitate quality improvement activities regarding the 180 programs; participates in developing and delivering group programs and services for participating youth and their families.
• Facilitates a cooperative working environment with clients, schools, placing counties, and other agencies and bureaus; achieves involvement and active participation of the juvenile, family, schools, juvenile court, health care providers, and other community resources in resolving problems and returning the client to the community.
• Demonstrates effective case management services to juveniles in the 180 Program; coordinates and schedules program activities, including home, school, employment, and recreation site visits; organizes and provides all supervision and transportation to 180 Program and aftercare participants.
• Responds to and evaluates client emergencies and requests 24 hours a day, 7 days a week; makes critical and sound judgments and decisions on how to react; responds promptly and effectively in emergency situations; uses appropriate techniques to calm disruptive juvenile residents.
• Monitors the maintenance of reporting and recording systems to ensure that accurate records are kept in accordance with legally mandated record management practices and procedures; maintains a complete record for all assigned cases; completes required written assessments, reports, and other related paperwork as necessary; maintains, prepares, and submits records, reports, data collection, performance evaluation and quality assurance data.
• Develops professional knowledge and skills by attending training events, conferences, and workshops.
• Establishes and maintains effective working relationships with internal and external partners; speaks to the community and other organizations to provide public education; acts as an advocate for and interpreter of the 180 Program; attends and participates in mandatory staff meetings, supervision times, and other regularly scheduled meetings.
• Performs other related duties as required or assigned.

• High school diploma or equivalent.
• Two years of work experience providing care, supervision, or custody of children within juvenile justice, group home, shelter care or foster care environment.
• Eighteen (18) years of age or older upon appointment.
• Appointment will be conditional upon successful completion of a credit check; caregiver check and criminal background check resulting in no felony convictions in any jurisdiction unless the judgment or conviction has been reversed or a complete pardon has been granted.
• Position will be subject to pre-hire, random, and post-accident drug and alcohol testing during the course of employment.
• Position will require a pre-employment physical and audiogram.
• Position will require fingerprinting and searching local, state, and national fingerprint records.
• Must have valid driver’s license, an acceptable driving record, and access to private transportation for work-related duties.
• Must possess and maintain personal automobile insurance in the amount of $100,000/$300,000.
• Completed the Basic Juvenile Detention Officer Training or ability to complete training within twelve (12) months of hire as a condition of continued employment.
• As a condition of continued employment, it will be required to complete 24 hours of annual recertification training.
• Bachelor’s degree in social work, psychology, sociology, criminal justice, or a related field.
• Experience in program development, planning, and evaluation, personnel supervision and evaluation, case management.
• Experience applying statutes and regulations applicable to social services delivery, adolescent mental health theory and practice, evidence-based trauma informed care.