Case Manager - SSVF

Help Veterans Move from Crisis to Stability Join the Center for Veterans Issues, Inc. (CVI) and make a direct difference in the lives of Veterans and their families. As a Case Manager, you will help Veterans experiencing homelessness or housing instability quickly access safe housing, critical resources, financial guidance, and long-term support.

This role is ideal for a compassionate, organized, and mission-driven professional who believes every Veteran deserves dignity, stability, and a clear path forward.

What You Will DoProvide comprehensive case management and supportive services to Veterans and their families

Assess participant needs and develop individualized Housing Identification, Stability, and Coordinated Care Plans Help Veterans understand housing options, rental assistance, lease expectations, tenant rights, financial management, and available support services

Connect participants with VA programs, shelters, GPD, safe havens, County Veteran Service Officers, employment resources, healthcare, childcare, legal services, transportation, and other community supports

Provide financial counseling and assist participants in creating and following personal budgets

Request temporary financial assistance when appropriate and approved

Develop discharge plans that support continued housing stability and connection to resources

Maintain accurate, timely, and confidential case files, assessments, progress notes, and HMIS entries

Work collaboratively with community partners, landlords, service providers, and internal teams to remove barriers and support lasting stability

What Success Looks Like Housing and Coordinated Care Plans are completed and updated within 30 days of intake

Case files and HMIS documentation are complete, accurate, and audit-ready

Participants are connected to needed resources within 30 days of intake

Veterans make measurable progress toward housing stability goals

Participants receive meaningful budgeting and financial guidance

Client records are updated within 48 hours of service delivery

Compliance standards are consistently met with zero unresolved audit findings

What You Bring Bachelor’s degree in social services required

Associate’s degree with 4–5 years of relevant experience may be considered

Minimum of two years of experience in case management, life skills support, assessment, or counseling services

Experience working with Veterans strongly preferred

Experience serving individuals experiencing homelessness, substance use disorders, co-occurring disorders, trauma, or complex barriers preferred

Valid Wisconsin driver’s license in good standing and current auto insurance

Strong communication, documentation, organization, and relationship-building skills

Professionalism when working with participants, partners, landlords, funders, and community stakeholders

Knowledge of Veteran services, recovery resources, housing supports, and community partnerships

Ability to remain calm, flexible, respectful, and solution-focused in challenging situations

Commitment to confidentiality, ethical service delivery, and culturally responsive care Ability to provide professional, nonjudgmental support to individuals with complex personal histories and barriers

Who You Are You are compassionate, practical, and ready to help Veterans take meaningful steps toward independence. You can balance empathy with accountability, move quickly when housing is at risk, and stay focused on solutions even when barriers are complex.

At CVI, case management is more than paperwork—it is hope in action. Your work will help Veterans and families move from crisis to safety, stability, and a stronger future.
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