Residential Support Staff

Lutheran Social Services seeks Residential Support Staff to provide compassionate, client-centered care in a community-based setting. In this role, you will support daily living skills, medication monitoring, and individualized service plans for adults in residential programs. You'll build trusting relationships, assist with crisis prevention, transportation, and documentation, and collaborate with an interdisciplinary team. Ideal candidates are mission-driven, reliable, and respectful of diverse backgrounds, committed to dignity, social justice, and helping residents achieve greater stability and independence.

Responsibilities

• Provide direct support and supervision to residents in a community-based residential setting
• Assist residents with activities of daily living (ADLs) and independent living skills
• Support implementation of individualized service and treatment plans
• Monitor, document, and report resident behaviors, progress, and concerns
• Assist with medication reminders/monitoring per program policy (non-clinical)
• Promote a safe, clean, and supportive living environment
• Use basic de-escalation and crisis prevention techniques as needed
• Coordinate and provide transportation to appointments and community activities
• Collaborate with case managers, clinicians, and other team members
• Uphold LSS mission, values, and client-centered, trauma-informed practices

Required Skills

• Direct resident care
• Activities of daily living (ADL) support
• Behavioral health support
• Trauma-informed care principles
• Crisis de-escalation techniques
• Medication monitoring/documentation (non-clinical)
• Case documentation and record-keeping
• Basic computer and electronic health record (EHR) use
• Communication and interpersonal skills
• Boundary setting and professionalism