Invoice Dispute Specialist

Description

We are looking for an Invoice Dispute Specialist to join a manufacturing organization in a contract-to-permanent capacity. This position focuses on reviewing customer billing concerns, researching discrepancies, and coordinating accurate corrections while maintaining a positive customer experience. The ideal candidate is comfortable working with accounting transactions, understands how debits and credits affect account balances, and can stay organized in a fast-paced environment with steady case volume.

Responsibilities:

- Review customer-reported invoice concerns and open dispute cases with complete supporting details for investigation.

- Research billing discrepancies by gathering documentation, validating transaction history, and identifying the source of the issue.

- Process invoice corrections, adjustments, or related updates across the appropriate accounting and billing platforms.

- Verify financial accuracy by checking calculations, account activity, and the impact of debits and credits on each case.

- Communicate with customers in a clear, respectful, and solution-focused manner when addressing questions or resolving concerns.

- Manage a consistent pipeline of dispute work, including periods of high-volume activity that require strong prioritization and attention to detail.

- Collaborate with internal teams to obtain missing information and ensure dispute resolutions are completed efficiently.

- Maintain accurate records of dispute actions, documentation, and final outcomes to support audit readiness and follow-up needs.

Requirements - Experience in accounts payable, accounts receivable, invoice processing, or a closely related accounting support function.

- Working knowledge of invoice dispute resolution, payment application, collections activity, or outstanding invoice research.

- Solid understanding of debits, credits, and how financial transactions affect account balances.

- Strong numerical accuracy with the ability to reconcile details and identify inconsistencies in billing data.

- Strong written communication skills with the ability to respond constructively to customer concerns.

- Ability to manage fluctuating workloads and remain productive in a high-volume processing environment.

- Proficiency with systems used for invoice entry, case tracking, and account documentation.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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