Global Invoicing Lead​/Manager

We have been engaged by a large, global organization to identify a Global Invoicing Lead to provide leadership and ownership of the company’s end-to-end customer invoicing process.

This is a highly visible, manager-level position with significant exposure to regional Finance leaders and the Director of Financial Services
. The individual will be responsible for strengthening, standardizing, and in some areas building global invoicing processes from the ground up
.

The ideal candidate will bring a strong background in billing, invoicing, Order-to-Cash, Accounts Receivable, Finance Operations, or shared services
, along with a passion for process improvement, controls, and operational excellence.

• Own and govern the end-to-end customer invoicing process across multiple regions, entities, systems, and revenue streams
• Partner closely with regional Finance leadership and the Director of Financial Services to drive global process consistency and performance
• Assess existing invoicing processes and identify opportunities for standardization, simplification, and automation
• Build and implement invoicing processes, controls, policies, procedures, and governance models in areas where formal processes do not currently exist
• Develop and monitor KPIs around invoice accuracy, timeliness, cycle time, backlog, disputes, credits/rebills, and overall invoice quality
• Lead root-cause analysis and corrective action initiatives around invoicing issues and customer disputes
• Strengthen global invoicing controls and support internal, external, and SOX-related audit requirements
• Partner cross-functionally with Finance, Sales, Operations, Tax, IT, Revenue Accounting, AR, Credit & Collections, and Customer Care
• Support ERP, billing system, automation, and broader process transformation initiatives
• Help establish scalable global invoicing practices that can support continued growth, acquisitions, and new business models

• 7+ years of progressive experience in billing, invoicing, Order-to-Cash, Accounts Receivable, Finance Operations, controllership, or shared services
• Prior supervisory, team leadership, or significant process ownership experience
• Strong understanding of end-to-end Order-to-Cash processes
• Demonstrated success in improving processes, controls, operational performance and customer outcomes
• Experience developing KPIs, dashboards, quality reviews, and performance metrics
• Experience working within a complex, multi-entity, or multi-business environment
• Global or multi-country experience is strongly preferred
• ERP and billing systems experience;
  SAP/S4 HANA experience is a plus
• Bachelor's degree in Accounting, Finance, Business, Operations, Information Systems, or a related field

This is an opportunity to move beyond traditional billing or AR management and take on true global process ownership
.

The person hired will have the ability to influence how invoicing is performed across the organization, work directly with Finance leadership around the world, build processes where needed, and lead meaningful improvements in automation, controls, efficiency, invoice quality, and the customer experience
.

The role offers hybrid/remote flexibility based on business needs and approximately 10–20% travel
, including some international travel.