Administrative Assistant​/Customer Service; Eden Prairie, MN -Center Excellence

This position is responsible for providing administrative support for Center for Excellence, customer relations support for customers and internal customers, handling incoming and outgoing calls, and performing other duties related to the operation of the Center for Excellence.

• Provide administrative support for CEO, including support for missions and the Starkey Hearing Foundation.
  • Support Mission Order Production
  • Support Mission Product Supplies
• Provide administrative support for Center for Excellence department needs.
  • Answer phones for the department, limit ring to 3 times.
  • Make and confirm appointments.
  • Open and distribute mail.
  • Order hearing aids and supplies for customers.
  • Order stock for Center for Excellence.
  • Design hearing aid orders according to specifications.
  • Support Production for CFE.
  • Handle Shipping for CFE.
  • Support Specialty Earmolds and Products for CFE.
  • Enter repairs and remakes into system.
  • Enter final programming information.
  • Answer customer questions and direct calls to appropriate individuals.
• Provide customer relations support for CEO, CFE manager or Designer.
  • Support for Order Information and warranties.
  • Support redesign of CFE orders.
• Other duties/responsibilities as assigned.

• Education
  • High school degree or equivalent required. Computer classes a plus.
• Experience
  • Minimum 6 months administrative and fast pace sales experience required.
  • Setting appointments.

• Proficiency in Microsoft Office.
• Manufacturing Suite.
• Oracle.
• Sycle net.
• Switchboard/Phone System.

• Excellent written and verbal communication skills required.
• Ability to work well with people required.
• Ability to work flexible hours, i.e. some evenings and Saturdays.
• Excellent grammatical skills.
• Excellent typing skills, 40-65 wpm.
• Ability to manage multiple tasks and projects.
• Strong organizational skills.

• Standard Office Conditions.
• Travel about 10-15%.

• Standard office equipment.

The annual salary for this position is between $20.36 - $31.30 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.