Leave of Absence Coordinator

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Leave of Absence Coordinator

** Leave of Absence Coordinator*
* Our teams thrive together! We collaborate onsite and embrace a flexible hybrid work arrangement. All candidates must live near our Center of Excellence in  
** Eden Prairie, MN:*
* ** 11000 Prairie Lakes Dr, Eden Prairie, MN 55344*
* ✨  
*
* What we offer:

*
* + A  
** stable, consistent work environment*
* -both in-office and virtual

+  **$19.31 per hour*
* + A  
** comprehensive training program
** to help you support employees and customers from some of the world's most respected brands

+ A  
** dedicated mentor and manager
** to guide you every step of your career journey

+  
** Career development and promotional opportunities
** as you take on new responsibilities

+ A  
** diverse, all-inclusive benefits package
** designed to support your mental, physical, financial, and professional well-being

** Your next big opportunity starts here-are you ready to join us*
* ** PRIMARY PURPOSE OF

THE ROLE:

*
* This position is responsible for analyzing reported leave requests and determining paid leave benefits in accordance with client-specific plans, organizational policies, and applicable state and federal regulations. The role requires accurate and timely calculations, payments, and adjustments to ensure compliance and maintain ongoing claim management within established company service standards and industry best practices.

** ARE YOU AN IDEAL CANDIDATE?*
* We are seeking passionate and empathetic professionals who are eager to build a meaningful career. Successful candidates will thrive in a collaborative team environment, demonstrate strong motivation and a proactive work ethic, maintain a customer-focused approach, and exhibit natural empathy combined with solution-oriented thinking.

** PRIMARY PURPOSE**  **:
** Analyzes reported leave requests including Family Medical Leave (FMLA), unpaid state, military and company-specific, to make determinations based on client plans, state and federal regulations.  Ensures that on-going claim management is within company service standards and industry best practices.

** ESSENTIAL FUNCTIONS and RESPONSIBILITIES*
* + Establishes FMLA and other unpaid state, military, and/or company-specific leave claims; tracks and codes documentation in accordance with internal workflow processes.

+ Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations.

+ Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client.

+ Communicates decisions and on-going expectations clearly and professionally with claimants and clients by phone, written correspondence and/or claims system.

+ Maintains professional client relationships and provides excellent customer service.

+ Meets the organization's quality program(s) minimum requirements.

** ADDITIONAL FUNCTIONS and RESPONSIBILITIES*
* + Performs other duties as assigned.

** QUALIFICATIONS*
* ** Education & Licensing*
* High school diploma or GED required. State certification or licensing in statutory leaves is beneficial.

** Experience*
* One (1) year of administrative/general office experience or equivalent combination of education and experience required. FMLA administration experience preferred.

** Skills & Knowledge*
* + Knowledge of state and federal FMLA regulations

+ Excellent oral and written communication, including presentation skills

+ Proficient computer skills including working knowledge of Microsoft Office

+ Analytical and interpretive skills

+ Strong organizational and multitasking skills

+…