Services Administrator

Securitas Technology is seeking a detail-oriented Services Administrator to support our electronic security and life safety operations. In this role, you will coordinate service requests, manage work orders, and maintain accurate customer and asset records for commercial and enterprise clients. You will schedule technicians, prepare reports and basic billing support, and serve as a key liaison between customers and internal teams.

Working in a culture focused on safety, integrity, and innovation, you'll help drive service excellence and continuous improvement while supporting cutting-edge security technologies.

Responsibilities

• Coordinate and track service requests, work orders, and technician schedules.
• Maintain accurate customer, service, and asset records in internal systems.
• Serve as an administrative point of contact for clients and internal service teams.
• Prepare reports, documentation, and basic billing or invoicing support for service work.
• Monitor service queues and follow up to ensure timely resolution and customer satisfaction.
• Support compliance with safety, security, and quality standards in all service processes.
• Collaborate with operations, sales, and technical teams to support project and service delivery.
• Identify process improvement opportunities and contribute to continuous improvement initiatives.

Required Skills

• Service administration
• Customer service
• Work order management
• Data entry and accuracy
• Scheduling and coordination
• CRM or ERP systems
• Reporting and documentation
• Inventory or asset tracking
• Basic accounting/billing support
• Microsoft Office (Excel, Word, Outlook)