Administrative Secretary​/Receptionist

Job Duties

• Assist the supervisor as the initial contact point between Casino management and clients, public, and other Casino employees.
• As directed, is responsible for receiving and routing all reports, forms, interoffice and interdepartmental mail to appropriate departments and locations.
• As directed, assist in the responsibility for the Black Bear Casino Resort mailing delivery and pickup from local community postal services and reservation center mail services. Ensures that mail is stamped on all outgoing mail. Ensure that casino postage is ordered accordingly and by necessity. Inform supervisor of machinery maintenance necessity.

• Serve as assistant trainer in the absence of the supervisor of new administrative secretaries/receptionist as requested by supervisor.
• Ensure confidentiality of all mail documents, all messages, and all work-related requirements.
• Able to answer employee questions on a variety of Black Bear Casino Resort policies, and/or guest questions regarding casino promotional events and other information questions.

• As directed, responsible for the Administration switchboard system. Receive all incoming employee call-ins and route calls appropriately. Take messages internal and external calls and direct these messages to proper personnel.
• Report telephone problem to the supervisor.
• Responsible for and maintaining administration office machinery, such as copier, fax, and shredder.
• Record all absence/late employee calls. Ensure that the employee call is reported to the supervisor on duty, and that the supervisor receives a copy of absence/late. Secure a copy of the employee’s absence/late for the administration file.
• As directed, all employee paperwork and various other documents distributed and/ or as requested by supervisor.
• As directed, is responsible for assisting in the distribution of casino employee lockers. Ensure a hard copy file is made for administrative personnel easy retrieval, and to enter data accordingly into a computer on employee locker occupancy. Report any existing problem to the supervisor.
• As requested, we will assist in orders and supply deliveries from Inventory Control of Administrative office supplies. Ensure that Inventory Control receives a copy of the purchase order to ensure supplies are delivered as requested.
• The Secretary/Receptionist will type schedules, memorandums, booklets, surveys, to include posting and other documents, as required by the supervisor and/or requested by other management personnel.
• Provides support in all necessary work requirements for the annual recognition banquets and employee parties.
• As directed, is responsible for Resort Guest count by compiling data per day, week, month, and yearend report.
• As directed by the supervisor to takes minutes at Casino management and/or other management committee meetings.
• As instructed by the supervisor, maintains guest banishment records and enters necessary information into the computer, input and retrieval, and sends information to required personnel.
• As directed, will assist the Seamstress in Black Bear Casino Resort Uniform Program. Process all paperwork, provide purchase orders, invoices and receiving shipment forms. Ensure that employees have received complete uniform before sending purchase orders and invoices to the accounting department for billing payment.

• Ensure that coffee is available for management that occupies an office in the administration area or guests that visit the administration area.
• As directed, is responsible for attending Administrations monthly team meetings. Employees must sign in and out on daily attendance log. Administration’s daily shift log is available for reporting, and/or recording necessary daily occurrences.
• As directed, runs…