Order Management Analyst

* Resolve problems with service failures and orders that do not flow through the automated system properly leveraging technology and process improvements to remove roadblocks
* Build relationships with customers by providing excellent customer service, professional communication, and prompt responses to inquiries
* Maintain item-level data in company systems, e.g., pack sizes, pricing, and commodity descriptions
* Convey complex and dynamic information to team members, customers, suppliers, and supplier’s partners
* Perform to tactical and operational KPI targets
* Minimum 1 year of customer service or account coordination-related experience
* Proficient in Microsoft Excel; able to navigate multiple systems
* Available to work flexible schedule including some weekends and holidays
* High school diploma or equivalent
*
* Preferred Qualifications:

*** Bachelor’s degree a plus!
* Supply chain knowledge
* Demonstrated commitment to excellent customer service

C.H. Robinson is looking for an
** Order Management Analyst**. In this role you will be responsible for ensuring flawless execution of the order process from point of order placement. This high-volume position requires the combination of your analytical skills and commitment to customer experience as you identify and remove roadblocks that may occur throughout the automated order processes from placement to payment. You will showcase your attention to detail and ability to flex in response to shifting priorities across a broad range of tasks, which include order planning, exception management, inventory management, payment resolution, and ongoing process improvement projects to drive operational efficiencies.

Apply today and join us as we connect the world!
** Responsibilities:
** Oversee and carry out various order management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, and pricing

Execute and leverage reporting to enhance the customer experience, improve process and to distribute operational information to the team
*
* Required Qualifications:

** Strong written and verbal communication skills Ability to work independently

Ability to think creatively, strategically and navigate through the gray to resolve issues in a timely manner

Experience with Excel Macros and the ability to identify breakdowns within Macros is a plus!
* Prescription drug coverage
* Enhanced Fertility benefits
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