Operations Process Automation Engineer II

Operations Process Automation Engineer

Starkey Hearing is hiring for a Operations Process Automation Engineer at its global headquarters in Eden Prairie, MN. The Operations Process Automation Engineer role focuses on improving operational performance by designing, building, and sustaining practical automation solutions for manufacturing, quality, supply chain, and engineering workflows. This position partners with cross-functional teams to map current processes, identify manual effort and data gaps, and implement scalable tools that improve accuracy, traceability, speed, and decision-making.

Solutions may include workflow automation, dashboards, data preparation, low-code/no-code applications, scripted utilities, system integrations, and AI-assisted capabilities where they provide measurable operational value. This role requires strong process understanding, analytical thinking, technical problem solving, and the ability to translate business needs into reliable, maintainable solutions.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible.

We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

JOB RESPONSIBILITIES/RESULTS

• Process Analysis and Continuous Improvement
  • Partner with Operations, Quality, Manufacturing Engineering, Supply Chain, and R&D teams to identify workflow inefficiencies, manual handoffs, data-entry burdens, and process bottlenecks.
  • Analyze current business processes and develop future-state solutions that improve efficiency, quality, traceability, and operational effectiveness.
  • Define business requirement and translate operational needs into practical automation and digital solution designs.
• Automation & Solution Development
  • Design, develop, configure, and support operational tools, including workflow trackers, exception management queues, validation utilities, reporting dashboards, intake forms, approval workflows, and traceability solutions.
  • Integrate data across enterprise systems using approved technologies such as APIs, SQL, SharePoint, Power Platform, Axure services, Python, and other supported platforms.
  • Leverage approved AI-assisted capabilities to enhance process analysis, document interpretation, workflow guidance, information retrieval, summarization, and decision support in compliance with company policies.
• Data Management & System Reliability
  • Build and maintain data preparation, transformation, validation, and monitoring processes to ensure the accuracy, integrity, and reliability of reporting and automation outputs.
  • Evaluate solutions for usability, performance, scalability, maintainability, security, and accuracy prior to deployment.
  • Monitor and troubleshoot automated processes to maintain operational effectiveness and system performance.
• Documentation, Training & Sustainment
  • Develop and maintain process documentation, user guides, training materials, support plans, and change-control records to promote successful adoption and long-term sustainability of solutions.
  • Provide end-user training and ongoing support to ensure effective utilization of implemented tools and processes.
• Performance Measurement & Business Impact
  • Measure and report the effectiveness of automation and process-improvement initiatives through key operational metrics.
  • Track and communicate benefits including cycle-time reduction, error reduction, improved first-pass yield, reduced rework, enhanced traceability, and increased visibility into operational performance and status.
• Governance, Compliance & Cross-Functional Collaboration
  • Collaborate with IT, Data Security, and Quality stakeholders to ensure solutions…