Customer Service Representative - Consulting

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

NIS, a subsidiary of Gallagher, is seeking a Customer Service Representative - Full Benefits Consulting to join our growing team!

You’ll support Full Benefit Consulting clients with timely service and day‑to‑day help. You’ll work closely with Account Managers, Full Benefit Consultants, vendors, and carriers to keep work moving.

This role gives you a mix of client service, problem solving, and teamwork. You’ll help clients understand their benefits and plan options. You’ll also support renewals, open enrollment, and plan updates for group medical, dental, vision, life, disability, and FSA programs.

• You’ll help manage an assigned book of business by handling policy changes, client questions, RFP support, open enrollment tasks, and coverage and rate comparisons.
• You’ll gather the details needed for renewals, review plan documents, and help keep files and systems accurate and up to date.
• You’ll also support client onboarding and implementation, along with best‑practice calls and service follow‑up.
• When needed, you’ll help prepare open enrollment materials and presentations, support third‑party benefit admin system work, and look for ways to make service smoother for clients and your team.

Here’s what you’ll bring to the role:

• Two years of customer service experience, ideally in employee benefits
• Two years of post‑secondary education, a degree, or equivalent experience
• Experience with medical insurance plans
• The ability to read insurance policy language and explain it clearly to clients
• A careful approach to problem solving, follow‑through, and decision‑making
• Comfort working with Word, Excel, Outlook, and Adobe Acrobat
• The ability to learn in‑house systems and software
• Clear written and spoken English
• Basic math skills for rate comparisons and related work
• A careful eye for detail when writing, reviewing, and proofreading
• The ability to stay organized and manage several priorities at once
• Confidence working both on your own and with a team
• The ability to handle client, vendor, and carrier conversations with care
• Willingness to earn a Life & Health insurance license for each state in your region within 60 days of hire
• Consistent daily attendance and willingness to work occasional last‑minute overtime

#LI-LB3

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training…