Member Experience Specialist

Member Experience Specialist (up to $24/hr) (JN - Eden Prairie, Minnesota

Salary: USD
20 - USD
224 per hour

We’re looking for a proactive and detail-driven Member Experience Specialist to support our growing member base. This role is key to ensuring a positive and seamless experience for members by handling inquiries, managing transactions, and assisting with training seminars and event logistics. The ideal candidate is a clear communicator, highly organized, and thrives in a team-oriented environment.

• Deliver timely, courteous, and accurate responses to member inquiries via phone, email, and chat.
• Identify member needs and provide effective, solution-oriented support.
• Process membership applications, renewals, product orders, and subscriptions.
• Conduct regular outreach to members to encourage timely renewals.
• Maintain accurate and up-to-date member records and account details.
• Provide guidance on membership benefits, events, publications, and available resources.
• Handle event-related tasks including registrations, transfers, payments, refunds, and issuing confirmations and invoices.
• Prepare materials for events (e.g., name badges), archive event data, and follow up on outstanding payments.
• Coordinate with internal teams to ensure accurate financial tracking and reporting

• 3–5 years of experience in customer service or a related office role
• Strong proficiency in Microsoft Office
• Post-secondary education – preferred, not required
• Excellent written and verbal communication skills
• Strong attention to detail and ability to manage multiple priorities

Additional Info:

• Pay range : $20-24/hr
• Schedule: M-F standard business hours around 8am - 5pm
• Location : 100% Onsite in Eden Prairie to start
• Type :
  Temp-to-hire after 6 months; they are looking for a long-term / permanent employee!!