Senior Collections Representative; Bilingual French

POSITION SUMMARY

The Senior Collector will work with high volume customers and offices to resolve complex issues and collect on escalated aging invoices. In this role, they will act as an informal resource for team members with less experience. It is an exciting opportunity to not only build relationships with assigned customers and C.H. Robinson offices, but to also use critical thinking skills to resolve more complicated collections issues.

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Arranges and oversees completion of all accounts and assigned responsibilities
• Utilizes more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices
• Analyzes data to identify and solve complex problems
• Escalates more complex issues to senior-level team members and/or leadership
• Works with stakeholders to improve efficiencies and achieve targeted results
• Contributes ideas for process improvement based on identified themes and an understanding of the big picture
• Develops professional relationships with internal and external customers, maintains open lines of communication and builds rapport by providing timely and professional service
• Continues to develop skills and build collections knowledge and business acumen
• Provides coaching and support to less experienced team members
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

• High School Diploma or GED
• Minimum 4 years of collections, cash applications, credit, accounts payable or related finance experience
• Site specific:
  Bilingual requirement

• Proficient in Microsoft Office Suite of programs
• Effective and flexible communication skills
• Strong customer service and interpersonal skills
• Critical thinking skills and demonstrated ability to use own judgement and make sound decisions
• Ability to work in fast-paced, professional environment
• Takes initiative and approaches work with persistence
• Values a diverse and inclusive work environment

This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

$16.35 - $34.46

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong.

EOE isabled eteran

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities