Case Aide

The Case Aide-Community Services helps clients to obtain and maintain eligibility for Economic Assistance programs and assists Eligibility Specialists complete some of the functions needed for case maintenance.

• Paid work experience or training in support or administration of public assistance programs such as emergency assistance
• Paid work experience providing customer service in a high volume setting
• Paid work experience working with private and/or confidential client information
• Associates degree or higher in behavioral sciences, human services, accounting, math or business

Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

8:00 a.m.

- 4:30 p.m., Monday-Friday. Work schedules (hours and days) and location are subject to change based on department needs.

$25.51 Hourly

Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

E
- Verify Participation Poster

Right to work Poster

The Case Aide-Community Services helps clients to obtain and maintain eligibility for social services and assists other professional staff in maintaining compliance with program requirements, and process financial transactions. Duties may vary depending on assigned program area.

This position requires a High School diploma (or equivalent) and three years (full time equivalent) of employment in a general office support position in a professional office setting; or, completion of an office support certificate/degree program and two years (full time equivalent) of employment in a general office support position in a professional office setting.

Core Competencies outline essential business and professional traits necessary to perform this job.

• Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals;
• Provide inclusive and equitable service to all members of the community with dignity and respect;
• Demonstrate support for the County’s diversity, equity and inclusion program;
• Demonstrates knowledge of available resources and other economic support programs;
• Demonstrates knowledge of federal, state and county requirements, regulations and policies related to social services programs;
• Demonstrates skills in basic mathematics;
• Demonstrates ability to organize and coordinate job activities; and
• Demonstrates ability to accurately and rapidly process detailed information.

• Open and maintain client eligibility records;
• Review case records for completion; and
• Interview clients to obtain and verify information.

• Perform statistical computations;
• Participate in the development of procedures for service operations;
• Identify procedural changes and communicate to affected staff;
• Develop and…