Manager, IT Enterprise

Position: Manager, IT Enterprise Applications
At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the
** Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60
** lists, and we recently took home the
** 2024 CRN Products of the Year
** award. We’re proud to be named a
** Leader
* * in the
** IDC Market Scape
** for Worldwide Managed Detection and Response Services and earning a
** Customers' Choice
** distinction from
** Gartner Peer Insights**. Our
** Aurora Platform
** also received
** CRN’s Products of the Year
** award in the inaugural
** Security Operations Platform
** category. Join a company that’s not only leading, but also shaping, the future of security operations.
** Location
* * Based out of HQ - Eden Prairie, Minnesota, USA (Hybrid role, 3-4 days a week in office)
** About the Role
** The Manager of IT Enterprise Applications defines, designs, and governs technology solutions that align internal operations with the organization’s strategic plan. This role leads the delivery and lifecycle management of enterprise SaaS applications, sets standards for support and change, and manages platform configuration/customization (e.g., Microsoft, Slack, Zoom, Confluence, Jira, Egnyte, Service Now). The manager drives a balanced roadmap—meeting short‑term business needs while steering toward long‑term objectives and operational excellence.
** Responsibilities
* ** Strategic Application Ownership
** Translate business strategies into multi‑year application roadmaps; balance long‑term goals with pragmatic short‑term solutions and quick wins.
* Evaluate application/infrastructure scalability, plan upgrades/releases, and guide configuration change governance (implementation, backup, and rollback plans).
* Team Leadership & Vendor/Partner Management
** Manage the Enterprise Applications function; set priorities, manage workload, and escalate effectively.
* Manage and coach an individual‑contributors:set objectives, review designs, ensure platform health/compliance, and facilitate professional growth.
* Hire, develop, and mentor staff; build an engaged, high‑performance team culture aligned to service level commitments.
* Oversee vendor relationships and implementation partners to ensure delivery quality and adherence to standards.
* Service Management & Operational Excellence
** Operate within an ITIL‑aligned support model focusing on quality support, communication, stakeholder engagement, and measurable performance metrics.
* Establish and report on KPIs/SLAs for application health, incident/problem management, change success, and project delivery.
* Provide internal users with top‑tier support enablement, training, and clear documentation; champion “shift‑left” knowledge practices.
* Project & Portfolio Delivery
** Direct project execution (system upgrades, new process rollouts, audits, migrations) with defined timelines, risk controls, and stakeholder communication.
* Analyze cost, value, and risk of application investments; advise leadership on prioritization and action.
* Platform Governance
** Guide the backlog: workflows, integrations, scripting standards, testing protocols, reporting/dashboards, and documentation.
* Ensure platform compliance (health, usage, security), coordinate instance upgrades, and manage discovery/orchestration where applicable.
** Who You Are
*** Leadership & People Management:
Proven ability to lead, manage, and develop a high‑performance team; hiring, coaching, and mentoring; accountability to service levels.
* Delivery & Governance:
Strong experience directing IT solution delivery, project management, and operational support within an ITIL framework.
* Enterprise Applications Oversight:
Able to review technical designs, prioritize work, and uphold standards for configuration, integrations, testing, and documentation.
* Stakeholder Engagement:
Excellent communication; ability to listen to business problems, chart solution paths, and advise on tool selection and practices.
* Financial & Risk Acumen:
Analyze…