Senior Sales Engineer - Customer Success

Senior Sales Engineer - Customer Success page is loaded## Senior Sales Engineer - Customer Success locations:
Eden Prairie, MN, USAtime type:
Full time posted on:
Posted Todayjob requisition :
R26 104

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the
** Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60
** lists, and we recently took home the
** 2024 CRN Products of the Year
** award. We’re proud to be named a
** Leader
* * in the
** IDC Market Scape
** for Worldwide Managed Detection and Response Services and earning a
** Customers' Choice
** distinction from
** Gartner Peer Insights**. Our
** Aurora Platform
** also received
** CRN’s Products of the Year
** award in the inaugural
** Security Operations Platform
** category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple:
End Cyber Risk. We’re looking for a Senior Sales Engineer, Customer Success to be part of making that happen. This role is a hybrid position based out of our HQ in Eden Prairie, MN.The Customer Success Senior Sales Engineer is responsible for working alongside Customer Success Managers and Security Services to help support, evangelize, design, propose, and review currently deployed and additional Arctic Wolf Solutions to help demonstrate the business value for customers.
** Responsibilities:
*** Provide technical expertise in the form of presentations, demos, and dialog that educates and drives the Arctic Wolf value proposition for cross-sell and upsell to existing customers.
* Be an active participant in discovery conversations with existing customers to understand their needs and validate alignment with currently deployed and additional Arctic Wolf solutions.
* Thoroughly understand and document customer environments including security tooling, network design, authentication, and cloud services.
* Effectively demonstrate key differentiators by understanding the competitive landscape.
* Help foster a culture of knowledge sharing by taking lead and being a highly active participant in communication channels such as Slack, team meetings, and broader enablement efforts.
* Volunteer for and execute upon company or team-wide initiatives such as process improvement, training, content creation, etc
* Mentor new hires in a variety of domains including technical knowledge transfer, demo and presentation best practices, and sales processes.
** Required

Skills and Experience:

*** Minimum of 3 years in a customer-facing role, preferably in a sales engineering capacity or consulting role focused on security solutions
* Minimum of 5 years supporting, delivering, or designing enterprise IT systems, security focused systems desired
* In depth knowledge of infrastructure components including;
Networking, Identity Management, Cloud Services, Virtualization and OS Windows/Linux/Mac.
* Technical understanding of security tools and strategies.

E.g., security frameworks, security operations, incident response, SIEM, XDR, EDR/EPP, IPS/IDS/NDR, etc.
* Ability to articulate and demonstrate the business application and value of the Arctic Wolf technology to all audiences, ranging from technical to executive-level decision makers
* Excellent written, verbal, presentation, time management, and attention to detail
* Understanding of the entire sales process from qualification to closure through the channel partner experience, with the ability to manage via SFDC and other tools
* Business Application Experience (e.g., Salesforce, M365/Office)
* Ability to publicly speak on behalf of Arctic Wolf in larger forums like trade shows, webinars, channel enablement sessions.
* Experience in modern application deployment technologies including container and cloud based models.
** Preferred

Skills and Experience:

*** CISSP, GCIH, CISA, CISM or other security focused certification(s)
* 3 years supporting, delivering, or designing enterprise IT systems with a security focus
* Demonstrated over achievement consistently in previous sales engineering role(s)
** On-Camera Policy:
*** To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.
* Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.
* We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique…