Fiber; Field Network Technician; Eden Prairie​/Bloomington, MN

About Intrepid Fiber

We at Intrepid Fiber believe everyone has the right to access the Internet, no matter where they live or their socioeconomic status. Our vision is to become the nation’s most prolific developer of fiber-to-the-home infrastructure. Intrepid is working with local municipalities to integrate the digital infrastructure necessary to afford consumers more choices, more accessibility, and better value by connecting to the Internet services that enable them to live their best lives.

The Fiber To The Home  Network Technician is responsible for maintaining and repairing all aspects of the fiber network from the OTL cabinet to the passive network devices, including all PON nodes and their associated power supplies. The technician assists with troubleshooting and is responsible for all maintenance/repair to the network. The FTTH Network Technician supports outside plant, fiber optics, telecommunication architectures, and optical transport equipment and must have working knowledge of structured cabling.

• Daily support and maintenance of FTTH network – including maintenance and support of aerial and buried fiber network (carrier fiber networks, infrastructure, backbone, and lateral builds). This is inclusive of customer service calls.
• ISP knowledge / experience
• Network electronics (troubleshooting and maintenance)
• Battery-plant replacement, support, and maintenance
• Data center environment support (troubleshooting and maintenance)
• After hour support: respond to network outages, emergency restoration activities, and in support of maintenance activity
• Assist in support of management of construction crews (inspect and assure construction work quality and crew safety)
• Performing installation, testing, and commissioning of network equipment
• Troubleshooting system failures and outages on the network and working to restore services in an expeditious manner
• Engage with and manage third party partners that are responsible for the oversight, restoration, and recovery of the network
• Other duties as assigned

• Self-starter / can operate independently and make sound decisions as it relates to support of customers and network
• Understanding of networking and equipment as well as network architecture and topologies
• Must be able to understand, read, and interpret construction documents – (network diagrams / as-builts)
• Experience / knowledge / background in use of OTDR – critical skill
• Understanding of all facets of OSP, including construction methods, materials used, and how to diagnose network outages
• Familiarity with MS Suite, QGIS, and Google Earth
• Able to maintain a customer and network health focus
• Some local travel will be required
• Possess a valid / unrestricted driver’s license and able to pass driving record background check
• Support site surveys and attend field meetings required to ensure projects meet the delivery/ commitment dates identified
• Meet response and repair intervals
• Can manage difficult or emotional customer situations and responds promptly to customer needs with a focus on solving conflict, not blaming
• Understands and prioritizes safety by observing safety and security procedures, determining appropriate action beyond guidelines, and reporting potentially unsafe conditions
• Ability to occasionally lift and/or move up to 75 pounds

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear. The employee is occasionally required to sit;

use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

• Medical Plans:
  Various options, including high-deductible plans with lower premiums. Preventive care is covered at 100%, and you have access to a wide network of providers.
• 401(k) Plan:
  Includes a company match to help you save for retirement.