UX Research Lab Technician - Part Time - Hybrid in Eden Prairie MN

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - UX Research Lab Technician - Part Time - Hybrid in Eden Prairie MN (2363244)

UX Research Lab Technician - Part Time - Hybrid in Eden Prairie MN - 2363244

At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

As a Part-Time UX Research Lab Technician, you will be a crucial member of the UX Research team, responsible for the smooth and efficient operation of our research lab and studies. You will provide logistical, operational, and technical support for a variety of research activities, enabling the research team to focus on generating insights. Your work will be essential to ensuring a high-quality, professional, and comfortable experience for both research participants and the internal team, allowing us to effectively listen to the people we serve.

This is an early-career opportunity suited for candidates with foundational experience in research operations, lab coordination, or technical support. While the role is operationally focused, we are looking for someone who is curious, innovative, and excited to help evolve how our lab operates, both in-person and remotely, to maximize its impact across the organization.

This position follows a hybrid schedule with four in-office days per week.

• Lab and Session Support:
  Prepare lab spaces (in-person and/or remote), set up A/V equipment, and ensure all necessary tools and software are running smoothly.
• Study Coordination:
  Coordinate study logistics and assist researchers with day-of-study needs such as note-taking during moderated sessions.
• Research Output & Session Editing:
  Edit recorded sessions (in-person and remote), clip key moments, and organize highlights into clear, consumable artifacts for stakeholders (e.g., highlight reels, tagged clips, supporting materials for readouts).
• Operational Management:
  Maintain equipment, troubleshoot basic technical issues, and ensure research tools are functioning correctly.
• Lab Innovation & Optimization:
  Identify opportunities to improve lab utilization, including new ways to support hybrid research, increase visibility of lab capabilities, and enhance participant and stakeholder experiences; contribute ideas for evolving tools, workflows, and lab offerings.
• Participant
  
  Experience:
  
  Handle the end-to-end participant experience by welcoming participants, providing clear instructions, and ensuring a professional, accessible, and comfortable research environment.
• Data Management:
  Record sessions, organize notes, manage secure file storage, and support secure data handling practices.
• Compliance and Privacy:
  Ensure compliance with HIPAA, company policies, and research ethics standards when handling all participant information and session recordings.
• Process and Documentation:
  Maintain documentation and reporting on lab usage, study throughput, and operational metrics; support the research repository by organizing session outputs, ensuring materials are accessible, and enabling reuse of insights across teams.
• Collaboration:
  
  Collaborate with UX researchers, strategists, and designers to anticipate needs, improve lab processes, and continuously enhance the research experience for everyone involved.

• 1+ years of relevant experience in research coordination, lab operations, technical support, media production, or a related field (internships or academic lab experience may count).
• 1+ years of experience with video editing or clipping tools (e.g., Adobe Premiere, Final Cut, Descript, or similar).

• Experience in a lab setting, research coordination, or a technical support/administrative role.
• Familiarity with UX research methodologies and tools (e.g., MUIQ, dscout, survey platforms).
• Demonstrated curiosity and initiative in improving processes, tools, or ways of working.
• Demonstrated excellent organizational and time-management skills with a keen eye for detail.
• Demonstrated solid technical aptitude with the ability to set up and troubleshoot A/V equipment, computers, and software.
• Great communication and interpersonal skills, with a professional demeanor and the ability to make research participants feel welcome and comfortable.
• Proven proactive and collaborative mindset, with a desire to support a team and improve processes.
• Proven ability to handle sensitive and confidential information with discretion and a solid understanding of privacy standards (experience with HIPAA is a major plus).

We are looking for a candidate who is accountable, coachable, a solid communicator, and proactive. The ideal candidate is a collaborative team player with a growth…