Principal Customer Analytics

C.H Robinson is seeking a Principal Analytics Consultant who will lead high‑impact, customer‑facing analytics. The role focuses on translating data into actionable insights, telling stories through dashboards, and building relationships with commercial teams to drive decisions.

• Translate complex, multi‑source data (internal + external) into crisp stories, insights, and recommendations that accelerate customer growth, retention, and wallet share.
• Embed analytics at the front of the sales cycle to raise win rates and integrate insights into QBRs, strategic reviews, and value narratives.
• Build dashboards, indexes, scorecards, and repeatable playbooks that move teams from defensive reporting to offensive engagement.
• Serve as a front‑line liaison across customers, account teams, and analytics, translating business questions into analytical solutions and product enhancements.
• Capture the voice of the customer, prioritize enhancements, and contribute to product strategy that reflects market needs and emerging best practices.
• Deliver workshops, demos, and training, and curate “what to use when” libraries, case studies, and best practices.
• Combine internal ops data with industry signals (e.g., DAT, FTR, ACT, Statista) to craft market perspectives and thematic narratives customers can act on.
• Engage with strategic and high‑potential customers and participate in industry forums as a C.H. Robinson analytics voice.

• 6+ years in analytics, decision science, consulting, or insights roles.
• 2+ years’ experience delivering insights that influence deals, renewals, or account growth.
• 4+ years’ experience with data modeling concepts, BI practices, and scalability (tools‑agnostic; e.g., SQL/Power BI/Python/modern BI a plus).
• Familiarity with supply chain or transportation data.
• Bachelor’s degree from an accredited college or university.

• Exceptional communication, facilitation, and stakeholder management skills.
• Ability to lead complex initiatives, balance both speed and rigor, and navigate ambiguity.
• Experience with quantitative and qualitative research.
• Commitment to a diverse and inclusive work environment.

Range: $93,400.00 – $ (base pay only; variable compensation not included).

• Three medical plans with prescription drug coverage.
• Enhanced fertility benefits.
• Flexible Spending Accounts and Health Savings Account (employer contribution).
• Dental and vision coverage.
• Basic and supplemental life insurance.
• Short‑term and long‑term disability.
• Paid observed holidays, 2 paid floating holidays for U.S. hourly employees.
• Flexible Time Off (no accruals or caps) for U.S. salaried employees.
• Paid Time Off for all other U.S. and Canadian employees.
• Paid parental leave.
• Paid volunteer time.
• Charitable giving match program.
• 401(k) with 6% company matching.
• Employee Stock Purchase Plan.

C.H. Robinson is committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.