Help Desk​/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support for a real estate sales and lease environment in Eden Prairie, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys solving end-user technology issues, working directly with employees, and delivering a high-touch service experience. The person in this role will support desktop systems, troubleshoot hardware and software problems, and help maintain a reliable day-to-day IT environment.

Responsibilities:

- Deliver in-person desktop and help desk support for employees, resolving technical issues with professionalism and urgency.

- Diagnose and fix problems involving Windows-based workstations, laptops, printers, and other end-user hardware.

- Respond to service desk requests, document solutions, and keep support tickets moving toward timely resolution.

- Assist users with software-related issues, account access needs, and common Microsoft environment support tasks.

- Perform hands-on troubleshooting for connectivity concerns and basic network-related incidents affecting user productivity.

- Support Active Directory activities such as account assistance, access updates, and user-related administrative tasks.

- Provide a white-glove customer service experience by communicating clearly and following through on reported issues.

- Set up, maintain, and replace desktop equipment and peripherals to ensure reliable performance across the office. Requirements - 5+ years of experience in desktop support, help desk, or a similar end-user support role.

- Practical experience troubleshooting hardware, software, printers, and Windows 10 systems in an onsite environment.

- Working knowledge of Active Directory and user account support processes.

- Familiarity with service desk ticketing workflows and prioritizing multiple technical issues effectively.

- Understanding of basic network troubleshooting, including identifying common connectivity problems.

- Strong customer service skills with the ability to provide high-quality, high-touch support to end users.

- Experience supporting Microsoft Windows environments and standard office technology tools. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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