Salesforce Support Associate

Cambria is looking for a motivated, detail-oriented Salesforce Support Associate to join our Sales Support & Operations team. This entry-level role is designed for someone passionate about learning how to create efficiencies in our Salesforce SaaS technology systems and who is eager to grow into a Salesforce Certified Administrator.

• User Support:
  Act as the first point of support contact for basic user inquiries, password resets, and navigation assistance.
• Data Stewardship:
  Perform regular data audits, de-duplication tasks, and mass uploads using Data Loader or similar tools.
• System Maintenance:
  Assist in creating basic requirements in Jira and drafting user stories for Salesforce administrators to update fields, page layouts, and picklists based on evolving business needs.
• Custom Reporting Requests:
  Build and maintain basic and custom reports and dashboards to help stakeholders visualise key performance indicators (KPIs) and master summary formulas.
• SOP Documentation:
  Maintain up-to-date documentation on internal processes, training materials, and system changes.
• Salesforce Data Library/Data Dictionary Maintenance:
  Ensure every custom field has a filled-out description and help text, map picklist changes, standardise naming conventions, and archive outdated documents.
• Version Control:
  Confirm the team is using the most recent version of data upload templates and identify gaps when new features are launched.
• Agentforce Maintenance:
  Tag support articles, audit prompt templates, and map fields for AI agents to ensure accurate information is surfaced.
• UAT Testing:
  Assist in user acceptance testing for new features or integrations before they go live.
• Sales Training & Enablement:
  Create or update internal Cambria learning modules and quizzes to certify the sales team on new products and pricing.

• Strong organizational skills, attention to detail, multitasking ability, and a sense of urgency.
• Reliable, positive attitude, strong work ethic, and good listening skills.
• Excellent interpersonal, verbal and written communication skills; collaborative team player.
• Commitment to helping customers, system users, or patrons solve problems or locate information.
• Solid understanding of the Salesforce data model (objects, relationships, and fields).
• Problem‑solving mindset; enjoys diagnosing why reports aren't pulling correct data or why flows don't trigger.
• Ability to explain technical concepts to non‑technical users with patience and clarity.
• On track to pass the Salesforce Certified Associate Certificate within 3‑5 months.
• Expected to pass the Salesforce Certified Administrator (preferred) within 6‑9 months or be on a clear path toward completion.

Minimum Requirements include:

• Education:
  
  Bachelor's degree preferred in business or a related field.
• Experience:
  
  0–1 years of experience; value hands‑on project work, Trailhead badges, or internships.
• Systems:
  Proficient with Google Suite, Microsoft Office Suite, and experience working with Salesforce or a similar CRM.
• Physical Requirements:
  
  Able to lift up to 20 pounds occasionally, bend, reach, walk, or stoop occasionally; prolonged periods sitting at a desk and working on a computer.
• Travel Requirements:
  May be required to travel between local Cambria locations.
• Compensation:
  Cambria’s starting hourly range for this position is $28.00 – $35.00.
• Benefits:
  Health and Dental Insurance, Paid Time Off, 7 paid holidays, 401(k) with matching, discretionary profit sharing, flexible spending accounts, life and disability insurance, referral program, tuition reimbursement, employee assistance program, employee discount, and professional development assistance.

Right to Work:
Cambria participates in E‑Verify.