Salesforce Support Associate

Job Overview

Cambria is looking for a motivated, detail-oriented Salesforce Support Associate to join our Sales Support & Operations team. This entry-level role is designed for someone passionate about learning how to create efficiencies in our Salesforce SaaS technology systems, maintain a clean, efficient, and high-performing CRM environment, and support field sales under the mentorship of senior Salesforce Certified Administrators.

• User Support:
  Act as the first point of support contact for basic user inquiries, password resets, and navigation assistance.
• Data Stewardship:
  Perform regular data audits, de‑duplication tasks, and mass uploads using Data Loader or similar tools.
• System Maintenance:
  Assist in creating basic requirements in Jira and drafting user stories for Salesforce administrators to update fields, page layouts, and picklists based on evolving business needs.
• Custom Reporting Requests:
  Build and maintain basic and custom reports and dashboards to help stakeholders visualize key performance indicators (KPIs) and master summary formulas.
• Standard Operations Process (SOP) Documentation:
  Maintain up-to-date documentation on internal processes, training materials, and system changes.
• Salesforce Data Library/Data Dictionary Maintenance:
  • Audit Descriptions:
    Ensure every custom field in Salesforce has a filled-out “Description” and “Help Text.”
  • Update Mapping:
    Update the dictionary to reflect changes in picklist values.
  • Standardization:
    Keep consistent labeling across objects (e.g., Phone Number).
  • Documentation Clean‑up:
    Archive obsolete process maps or “How‑To” guides.
  • Version Control:
    Confirm the latest version of a data upload template is in use.
  • Gap Identification:
    Note new features that lack documentation of new fields.
• Agentforce Maintenance:
  • Knowledge Article Tagging:
    Ensure support articles are properly tagged and updated so AI does not provide outdated instructions.
  • Prompt Template Auditing:
    Verify data pulled into AI emails or summaries originates from correct fields as defined in the Data Dictionary.
  • Field Mapping for AI:
    Ensure new AI agents have necessary fields (e.g., Preferred Contact Time) populated.
• UAT Testing:
  Assist in User Acceptance Testing for new features or integrations before deployment.
• Ongoing Sales Training & Enablement:
  • Salesforce Enablement (formerly my Trailhead):
    Create or update internal Cambria trails. For example, build a quiz or learning module when a new product is launched to certify that the sales team understands new pricing.

• Strong organizational skills, attention to detail, and the ability to multitask at a high level.
• Strong sense of urgency.
• Reliable with a positive attitude, strong work ethic, and good listening skills.
• Ability to work in an environment with high expectations and accountability.
• Excellent interpersonal, verbal and written communication skills and a collaborative team player.
• Demonstrated commitment to helping customers, system users, or patrons solve problems or locate information.
• Solid understanding of the Salesforce data model (objects, relationships, and fields).
• Problem‑solving mindset with a “detective” approach to debugging reports or flows.
• Ability to explain technical concepts to non‑technical users with patience and clarity.
• On track to pass the Salesforce Certified Associate Certificate within 3–5 months.
• On track to pass the Salesforce Certified Administrator within 6–9 months, or have a clear path toward completion.

• Education:
  
  Bachelor’s degree preferred in business or a related field.
• Experience:
  
  0–1 year of experience; valued experience includes hands‑on project work, Trailhead badges, or internships.
• Systems:
  Comfortable with Google Suite and Microsoft Office Suite; experience working with Salesforce or a similar CRM is preferred.
• Additional Requirements:
  
  Managerial Requirements – N/A.

Able to lift up to 20 pounds occasionally, bend, reach, walk, or stoop on occasion. Prolonged periods sitting at a desk and working on a computer.

May be required to travel between local Cambria locations.

Hourly range: $27.90 – $34.02, varying by role, level, and location. Individual pay determined by factors such as location, experience, and education.

• Health and Dental Insurance
• Paid Time Off
• 7 paid Holidays
• 401(k) with matching
• Discretionary Profit Sharing
• Flexible Spending Account
• Life, Supplemental Life, and Disability Insurance
• Referral Program
• Tuition Reimbursement Employee Assistance Program
• Employee Discount
• Professional Development Assistance

Cambria is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.