Advisory Services Analyst, Consultant Development Program - Hybrid in Eden Prairie, MN

Consultant Development Program

Optum Advisory's Provider Technology Consulting practice is a clinically oriented health IT consulting group within Optum. We specialize in improving the performance of the health system by providing technology, analytics, and consulting services that enable better decisions and results. We have a holistic approach to the implementation and optimization of Electronic Health Record (EHR) and associated clinical technology solutions. Our approach includes clinical workflow redesign, technical solution design, stakeholder engagement, education, and reporting capabilities to help health systems prepare for and thrive under value-based and risk-based models by focusing on three constituencies critical to care delivery: providers and their care teams, patients, and payers.

The Consultant Development Program (CDP) is an Early Careers program for recent graduates who are interested in developing and deploying problem-solving and presentation skills with health care clients. The Consultant Development Program sits within Optum Advisory and allows for early career professionals to experience a diversity of health care clients through a variety of engagements. CDP members work on different client teams while simultaneously receiving mentorship and formal training in key consulting competencies.

Program completion includes alignment into the Provider Technology Consulting practice and typically takes 1.5-2.5 years to complete.

This position follows a hybrid schedule with four in-office days per week.

Primary Responsibilities:

• Enable strategic business transformation through the application of technology, process improvement and innovation to our client's most complex problems
• Conduct research and stakeholder interviews that may include collecting, analyzing, trending and presenting data and recommendations to clients
• Navigate client facing interactions, presentations and relationship building in scenarios of project delivery, social situations, change management and at times ambiguity
• Promote project success with requirements analysis, presentation creation and project management duties, including meeting management, project planning and project budget support
• Document client requirements through clear, concise and effective written and oral communication
• Perform analysis for business process re-engineering opportunities and define, develop and document before and after process flows
• Participate in assessment, project sizing, market analysis and scope evaluation of potential project deliverables
• Execute technical configuration, testing, optimization efforts, and upgrades within the EHR to support client workflow needs
• Effectively resolve tickets and complex issues individually and as a team
• Grow in specific areas of interest and develop subject matter expertise, including Epic certification(s)
• Attend Epic training(s) and successfully complete required work and/or exams with passing score(s) related to Epic certification(s)
• Maintain Epic certification(s) and complete required new version training/learning ongoing
• Participate in organizational compliance and best practices and drive continuous improvement

Optum Advisory provides consulting support to a wide range of health care clients. Some example projects might include:

• Support an enterprise EHR implementation via workflow design, system configuration, testing, training, and go-live support
• Conducting a technology assessment and developing an implementation plan for a provider organization
• Building a go-to-market strategy and business case to bring a new product or service to market by providing an opportunity analysis derived through complex data navigation
• Creating and executing an acquisition strategy of a medical group or provider organization; guiding the organization through the acquisition process
• Conducting Change Management assessments and stakeholder engagements to ensure adoption of recommendations within a multi-faceted project

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree earned within the past 24 months from an accredited college/university; coursework to obtain degree must be completed prior to start of employment and verified within 6-8 weeks following the date at your school
• Epic certifications or willingness to obtain them after start date (this role aligns to the Provider Technology team so a career interest in technology is required)
• Business acumen and basic data analysis experience
• Ability to travel up to 50% for the Consultant Development Program, dependent on project needs and location
• Ability to work a hybrid role (one day at home/four days in office) in one of the Eden Prairie, MN office locations

Preferred Qualifications:

• 3.0 GPA
• 1+ years of full-time professional work experience
• Healthcare experience
• Proven…