Field Implementation Manager

Responsibilities

• Responsible for the technical deployment of HID solutions at customer sites, including system design, configuration, customization, integration, and training.
• Partners with Project Managers and stakeholders to validate requirements, oversee installations, and ensure a smooth transition to post-deployment support.
• Supports pre-sales activities and customer communication throughout the engagement, while continuously improving delivery processes through lessons learned and workflow refinement.
• Performing system equipment placement drawings for customer sites, with the assistance of Sales and Engineering.
• Managing the physical deployment, configuration, customization, and integration of HID solutions at customer sites and remote.
• Providing pre-sales support to HID Sales department, and directly to prospective customers.
• Providing technical support to HID sales staff and external customers on demand.
• Working with HID Project Manager to develop project scope and timeline in concert with stakeholders and create and execute statements of work.
• Performing on-site and remote troubleshooting, commissioning, and technical training of HID systems including complex network interfaces and configurations.
• Maintaining detailed service records to assist engineering and product development in product quality improvement.
• Communicating clearly and concisely customer issues and ensure timely implementation of problem resolution.
• Fulfilling HID 24/7 support commitment to our customers on an as needed basis.
• Completing tickets assigned to fulfill manage service activities.
• Other duties and responsibilities as requested by the company from time to time.

• Strong technical expertise in software deployment, configuration, networking, and integrations
• Hands‑on experience with troubleshooting, commissioning, and supporting complex implementations
• Ability to collaborate effectively with cross‑functional teams (Project Management, Sales, Engineering, and customers)
• Clear communication and customer‑facing skills to manage expectations and resolve issues
• Strong organizational and coordination skills to manage documentation, timelines, and multiple activities
• Problem‑solving mindset with attention to detail in technical delivery and execution
• Ability to manage both on‑site and remote implementation work
• Understanding of system design, deployment planning, and implementation workflows
• Commitment to process improvement, documentation, and continuous learning