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Senior CCaaS Production & Incident Engineer
Job in
Eden Prairie, Hennepin County, Minnesota, 55344, USA
Listed on 2026-08-01
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-08-01
Job specializations:
-
IT/Tech
Systems Engineer, SRE/Site Reliability
Job Description & How to Apply Below
Tata Consultancy Services in Minnesota Eden Prairie is seeking a Senior CCaaS Production Support Engineer to ensure stability and operational health of enterprise contact center platforms such as Genesys Cloud, Amazon Connect, NICE CXOne, and Pindrop integrations. You will serve as an escalation point for production incidents and coordinate vendor engagement.
Responsibilities include incident management, root-cause analysis, on-call support, and collaboration with engineering and operations
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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