Sr. Litigation Data Analyst

Under the direction of the Manager, Hosted Services the Senior Litigation Data Analyst, Hosted Services provides technical support through KLDiscovery's TechQ's in the use of KLDiscovery's applications (including but not limited to Relativity and Nebula) and provides training and/or technical support to internal and external clients.

• Serve as a senior-level subject matter expert on Relativity One and Relativity Server, providing advanced technical support and troubleshooting for complex data loading, processing, and platform configuration issues.
• Design, build, and maintain advanced Relativity workspace structures, including complex permissions models, group/user provisioning, and access control across.
• Configure and troubleshoot advanced Relativity functionality, including Analytics (clustering, categorization, conceptual search), Structured Analytics, Processing, Imaging, and Production sets.
• Develop, test, and maintain event handlers to automate workflows
• Design and construct advanced Boolean and dt Search search logic, complex layouts, and dynamic field/choice structures to support sophisticated end-user review workflows.
• Serve as an escalation point for complex client requests, providing consultative guidance on Relativity workflow design, review protocol strategy, and platform best practices.
• Provide advanced third-party data manipulation and reporting services to end clients.
• Participate in client-facing meetings, demos, and training sessions, representing KLDiscovery's technical capabilities and Relativity expertise.
• Maintain advanced working knowledge of the eDiscovery lifecycle topics, including hashing, privilege log generation, analytics, production procedures, and case time lining.
• Mentor, train, and provide day-to-day technical guidance to Data Analysts, including onboarding support and workflow shadowing.
• Review data analyst work product and client-facing deliverables for quality and accuracy, providing constructive feedback and coaching to support skill growth.
• Act as a point of escalation for junior team members on complex troubleshooting scenarios, helping resolve issues efficiently and reinforcing best practices.
• Support development and maintenance of training materials, SOPs, and best-practice documentation to strengthen team-wide technical capability.
• Assist management with onboarding of new data analysts, including skills assessment and structured ramp-up planning as needed.

• Analytical, organizational and problem-solving skills; ability to be proactive and independently resolve complex issues.

• The ability to communicate (verbally and in writing) externally with clients and internally with all levels of the organization to accomplish objectives portraying knowledge and confidence.

• The ability to motivate others to perform at maximum efficiency without sacrificing quality of the services delivered.

• Knowledge of the concepts, principles, management and processing of electronically stored information (ESI) as they relate to legal matters.

• Knowledge of the use of hosted discovery management applications and tools.

• Knowledge of Windows Operating Systems (desktop and network), network storage and archival technologies.

• Proficiency in Microsoft Office Suite, Microsoft Project, Microsoft Visio.

• Knowledge of first tier litigation support applications, such as Concordance/Opticon, Summation, etc.

• 3+ years of direct Relativity is required

• Knowledge of Microsoft Suite including Excel, Access and Word is a plus

• Knowledge of industry software such as Concordance is a plus

• Ability to manage multiple tasks, problem-solving and organization skills

• Excellent customer service skills

• Excellent written and oral communication skills

• Experience in the litigation support industry vendor/law firm is a plus but not necessary

• Bachelor's Degree preferred

• Available to work extended hours, including evenings and weekends

• All employees are required to satisfactorily complete a background check

• Generous paid time off, that offers various time off options to help employees maintain a work-life balance, such as vacation, paid sick leave,…