Customer Service Representative

Starkey Hearing Technologies is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Starkey is the only American-owned and operated provider of hearing technologies. We have more than 5,000 employees, operating in 24 facilities and doing business in more than 100 markets worldwide.

• Support customers with operational Audiological Equipment questions.
• Assist customers with software issues related to computer operating systems, networks, industry-based software (Noah, Inspire, Maestro, ETC).
• Remotely troubleshoot hardware issues related to Audiometric Equipment, Programmers, Modification Equipment, Sound Rooms and related items.
• Document inbound and outbound calls in corporate tracking system(s) (Customer First or similar CRM).

• Assist customers and sales in choosing the best fit for audiometric, programming, modification, computer, ETC equipment for their offices.
• Work with customers and sales to create quotes.
• Create orders and inform customer and sales on lead times for the order.

• On the job training for audiometric equipment.
• On the job training for new and updated software (Noah, Maestro, Otometrics, etc.).
• Internal software training (Customer First, Oracle, Logmein
  123, etc.).

• Assist customer with support incident numbers for sending items in for service or calibration.
• Updating firmware on customer equipment.
• Updating Speech files on customer audiometers.

Education: High School Diploma required. Bachelor's degree or equivalent and 2-4 years of experience in the field or in a related area is a nice to have but not required.

• Extensive operating system and hardware knowledge and experience required. Minimum 1-year.
• Experience working in a customer service environment required.
• 2-year experience working in a hearing aid manufacturing environment preferred.

• High degree of computer literacy.
• Windows OS, MS Office, MS Outlook, PowerPoint.
• Basic audiometric equipment: audiometer, real ear measurement system.

• Excellent oral and written communication skills required across groups that include customers, consumers, and colleagues.
• Ability to understand technical information.
• Ability to understand and communicate technical information to a variety of disciplines.
• Excellent organizational skills.
• Excellent problem-solving skills.
• Excellent people skills.
• Ability to adapt with an ever-changing marketplace.
• Ability to work well with people required including in person and by telephone.