Desktop Support Analyst

Desktop Support Analyst

We are looking for a Desktop Support Analyst to deliver dependable technical support for employees in a medical devices environment based in Eden Prairie, Minnesota. This long-term contract opportunity is ideal for someone who enjoys resolving endpoint, access, and productivity issues across both office-based and remote users while working within Microsoft-focused environments. The role combines hands-on desktop support with administration of core user technologies, helping maintain a secure and efficient workplace experience.

Responsibilities:

• Resolve technical issues submitted through the support queue, providing timely assistance to employees working onsite and remotely.
• Act as an escalation resource for complex desktop, software, device, and account-related problems that require Level 2 support expertise.
• Manage Microsoft 365 user administration tasks, including account provisioning, permissions updates, and routine service maintenance.
• Support Exchange Online activities such as mailbox administration, license assignment, and troubleshooting email access issues.
• Maintain and troubleshoot Windows endpoints across both newer and legacy operating systems to ensure stable day-to-day performance.
• Administer user access and policy settings within Active Directory and Group Policy across a multi-domain environment.
• Perform device imaging, deployment, replacement, and lifecycle support for desktops, laptops, and mobile hardware.
• Configure and support endpoint security and remote connectivity tools, including multi-factor authentication, identity protection, and secure remote access solutions.
• Provide support for conference room technology, printers, mobile devices, and other office systems in coordination with broader IT teams.
• Monitor alerts and assist with higher-level systems administration coverage when additional operational support is needed.