ERP Business Analyst

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - ERP Business Analyst (2385887)

ERP Business Analyst (

This position is Onsite. Our office is located at 1 Optum Circle, Eden Prairie, MN.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Order to Cash (O2C) Business Analyst will have an emerging understanding of the People Soft ERP system across various user modules (Contracts, Project Costing, Billing, and Revenue). Support the PS ERP product end users to ensure day-to-day functions and processes are performing effectively and efficiently. Analyst scope of work is not limited to People Soft ERP and also includes support of all ancillary tools used by the AOA department such as SharePoint and Tableau.

Responsible for tickets that are submitted to the Analyst ticketing box, and assist with functional and regression testing for enhancements. Support short and long term operational / strategic business activities - by developing, enhancing and maintaining operational systems and process. They also develop and implement effective / strategic business solutions through research and analysis of data and business processes.

This position is full time Monday
- Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:0`am - 5:00pm.

We offer on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Manage complex ticket requests to the Analyst request site.
• Communicate analysis and interpretation to appropriate audience
• Ability to lead conversations with business partners about the capabilities, functions, and processes of ERP
• Perform People Soft ERP functional testing
• Troubleshoot system or process issues then provide feedback and suggestions to create efficiencies
• Attend scrum meetings, standups, retrospectives and demos as needed to collaborate with system development partners
• Manage billing product submissions and setups for People Soft ERP.
• Create and execute quality testing strategy for system enhancements
• Perform Quality Check (QC) on contracts booked within PS-ERP
• Support the reporting needs of the billing team (Scorecard, Metrics, SLAs)
• Gather and document business requirements for ad-hoc projects
• Provide training on new business process

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's Degree in Business, Finance or Related field
• 2+ years of relevant work experience
• Skilled at problem solving, follow-through, and resolution
• Intermediate level of proficiency with PC based software programs (Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
• Excellence in communication, time and project management, problem solving, organization, and analysis skills
• Ability to work full time Monday
  - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm

Preferred…