Revenue & Property Operations Manager

Position Description

The Revenue and Property Operations Manager will support Property Management leadership across three areas: revenue management tool administration and pricing accuracy, personnel management for onsite operations roles, and quality assurance/control across our Hospitality at Home service model. This is a hands‑on, deputy‑level seat reporting to the VP of Property Management, with direct exposure to a Q4 revenue management tool rollout.

Divided across three focus areas:

• Serve as day‑to‑day administrator, trainer, and troubleshooter for the selected revenue management tool.
• Audit lease files for accuracy.
• Review pricing workbooks for accuracy.
• Verify amenity pricing is correctly reflected across the portfolio and at new properties at startup.
• Generate renewal pricing and oversight across the portfolio.
• Coordinate the distribution and interpretation of market data to the property leasing and management teams to ensure our pricing strategy is aligned with the market.
• Confirm new projects are accurately built out in Yardi (in coordination with Yardi system ownership).
• Support the CFO on revenue management tool evaluation and Q4 rollout and ongoing tool use and troubleshooting.
• Monitor collections and relationships with collection agencies.
• Provide budget and forecasting support during budget season.

• Screen and interview candidates for Assistant Property Manager and Property Manager openings and assist with interviewing leasing roles portfolio‑wide; assist with hiring Leasing Consultants.
• Train incoming team members (in coordination with existing PM training ownership).
• Monitor timecard accuracy across onsite teams.
• Provide on‑site coverage when an APM or PM seat is vacant or the incumbent is on PTO.

• Conduct lease audits, including evaluation and use of the Surface.
  
  AI platform.
• Understand all tech systems and provide some level of support when needed.
• Create, implement, and track select operational SOPs.
• Ensure onsite teams are trained on and following the Hospitality at Home service model.
• Support select additional operations projects as assigned.

• 5+ years in multifamily property operations, revenue management, or a closely related role.
• Yardi experience required.
• Strong Excel and analytical skills; comfortable auditing financial and pricing data for errors.
• Experience with hiring, interviewing, or training frontline property staff a plus.
• Comfortable in a hybrid analyst, people‑manager, or auditor role — this is not a single‑lane desk job.

• Bachelor's degree preferred or related field and/or equivalent experience.
• At least 5 years of multifamily property operations experience required.
• Experience with Yardi/Funnel and revenue management tools preferred.

• Exempt.
• Expected hours of work: full‑time hybrid position, 40 hrs. per week; 4 days a week on site, 1 day remote.
• Days and hours of work are Monday through Friday: 8:30 a.m. to 5:00 p.m.
• Lunch break is 30 minutes daily.

$75,000–$85,000 per year, PTO, MN paid family and medical leave, benefits eligibility, ONC stipend, ONC hours and snow plow after hours paid at time and a half. Full benefits, medical, vision, dental, HSA, basic life insurance employer paid, 401(k) match up to 4%. Virtual clinic employer paid. Company-sponsored events, wellness programs.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.