Customer Success Manager - Strategic

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100
, CNBC Disruptor 50
, Fortune Future 50
, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC Market Scape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights
. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple:
End Cyber Risk. We’re looking for a Customer Success Manager - Strategic to be part of making this happen.

• Own and manage a portfolio of strategic customers leveraging Arctic Wolf’s cybersecurity solutions.
• Drive customer retention and growth by achieving renewal and expansion targets through consultative, value-based selling.
• Serve as a trusted advisor by actively listening to customer needs, advocating for them internally, and influencing product and service improvements.
• Lead monthly account reviews to ensure customer satisfaction, adoption, and measurable business outcomes.
• Identify and execute upsell opportunities by positioning additional Arctic Wolf services that align with customer needs.
• Negotiate renewals and expansions effectively, leveraging deep domain expertise and product knowledge to create compelling growth plans.
• Manage a high volume of customer requests and initiatives by prioritizing effectively, resolving issues in a timely manner, and guiding customers toward best‑practice solutions.
• Build scalable processes to proactively forecast and communicate at‑risk accounts, ensuring customer success and long‑term retention.

• Proven ability to thrive in a dynamic, fast‑paced environment.
• Strong technical aptitude with proficiency in Salesforce, spreadsheets, and related tools.
• Passionate about delivering exceptional customer experiences, with a strong focus on quality, trust, and data security.
• Creative problem‑solver who inspires others with energy, innovation, and commitment.
• 10+ years of progressive success in sales or account management, preferably within technology or cybersecurity.
• Field sales experience with a track record of closing and growing complex accounts strongly preferred.
• Demonstrated success working with large, strategic organizations and navigating complex buying environments.

• To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.
• Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.
• We understand that technical, bandwidth, or location‑related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021‑2024),
Best Places to Work – USA (2021‑2024),
Great Place to Work – Canada (2021‑2024),
Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique…