Field Service Technician; Minnesota

Machine Solutions is the premier provider of advanced equipment and services for the medical device, biopharmaceutical, and blood- and plasma-collection industries. We support our customers’ needs and growth by delivering quality and value through a wide breadth of products. Machine Solutions provides proprietary mechanical solutions to a variety of complex process, testing and device design challenges. Our equipment has become the industry standard for stent crimping, balloon catheter pleating and folding, catheter brading and medical device manufacturing applications.

As a pioneer in radio frequency technology, the company has continued to develop advancing technology for thermal forming, molding and welding plastic for medical manufacturing, biopharmaceutical, and blood- and plasma-processing applications. Our experienced team of engineers has been instrumental in automating manual processes that enable our customers to increase production volumes and profit margins, and we believe in providing a superior customer experience by designating resources to a dedicated aftermarket team that is always ready to provide technical service and process support.

Machine Solutions is privately owned by BW Forsyth Partners, a Barry-Wehmiller company.

BW Forsyth Partners is the investment arm of multibillion-dollar global manufacturing and engineering consulting firm Barry-Wehmiller. Established in 2009, BW Forsyth Partners blends Barry-Wehmiller’s unparalleled legacy of value creation and people-centric culture development with keen investing experience to help companies realize their true potential. With a focus limited to areas known well, BW Forsyth Partners seeks to partner with leadership teams to acquire small- to middle-market companies in the capital and component equipment, and professional services sectors.

In each of our operating companies, BW Forsyth Partners deploys operational improvements and strategy development without compromising the autonomy, strategic vision and entrepreneurial spirit of their leadership teams.

Travel-Based Role | Domestic & International

Machine Solutions (MSI)

Division:
Alpine Laser

Compensation: $33 - $41 per hour

Drive Innovation. Solve Complex Challenges. Support Customers Worldwide.

We’re looking for a Field Services Technician who thrives in hands‑on environments, enjoys travel, and excels at solving complex technical problems. In this role, you’ll be a key part of our Aftermarket team, delivering world‑class support, installation, and maintenance for advanced automation equipment across customer sites.

• 50%+ travel (including international opportunities)
• Work with cutting‑edge automation and engineering technology
• Career growth through advanced technical training
• Collaborative culture with Engineering, Quality, and Operations teams
• Opportunity to mentor junior technicians and lead field projects

• Lead equipment installations, upgrades, and preventive maintenance
• Troubleshoot mechanical, electrical, pneumatic, and software issues
• Deliver onsite and remote technical support with fast response times
• Train customers on equipment operation and best practices
• Manage service cases from assignment through resolution
• Maintain detailed service documentation and reports
• Collaborate cross-functionally to improve product quality and performance
• Support customer visits, testing (FAT), and lab activities

• 2–4 years of field service, maintenance, or technical support experience
• Strong knowledge of electrical systems, mechanical systems, and control systems
• Ability to read electrical schematics and engineering drawings
• Hands‑on experience with tools, multimeters, and diagnostic equipment
• Excellent problem‑solving and troubleshooting skills
• Effective communication and customer‑facing experience
• Associate degree or equivalent technical training preferred

• Valid driver’s license & ability to travel internationally
• Passport eligibility (no restrictions)
• Ability to lift up to 40 lbs and work in industrial environments

If you’re passionate about technology, enjoy…